Toshiba Business Solutions New York
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Client Service Survey

 
Our "Service Mission" is to provide our clients with world-class, quality service that encourages them to return willingly and share their experiences with others. Your input enables us to provide clients with superior service. Please take a moment to respond to this survey.

1. Please enter your survey code.

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2. Was your service call answered quickly?

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3. When you placed your service call, was the Client Service Rep friendly and professional?

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4. Did you receive a telephone call informing you of your technician's ETA?

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5. Did the response time of the Service Technician meet your expectations?

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6. The Service Technician's conduct and appearance was professional.

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7. Was the machine repaired to your satisfaction?

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8. Please rate your OVERALL performance of your machine.

9. If you answered fair or poor to the previous question, please share with us your concerns.

10. Would you like someone to contact you?
(You may check more than one option)

11. We value your feedback. Occasionally we like to follow up on these surveys. Please enter your company name and your email address below, unless you wish this survey to remain anonymous.

12. Thank you for taking the time to fill out this survey. Please feel free to add any additional comments.