This survey will assess the use and effectiveness of service level agreements (SLAs) and service level management (SLM) – the process of monitoring, managing and improving service delivery. It will also examine whether there is a discrepancy between the services organizations require and those that are actually delivered by external or internal service providers.
This survey should take approximately five minutes to complete. All responses will be kept confidential. Click here to review Oblicore’s privacy policy.
In appreciation of your time:
- Be among the first to receive a report summarizing survey results, allowing you to benchmark your current situation with that of industry peers.
- One out of every 50 respondents providing valid contact information will win a $100 Amazon.com gift certificate.