Copy Technology Survey

1. Program Review Feedback

The Publication's mission is to provide copy technology and related services to all areas of the college so they can fulfill their mission and achieve their goals.

Our goal is to provide you with the highest quality and best possible service; please help by answering the following questions.

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* 1. Overall, what letter grade would you give our services?

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* 2. How well do our copy services meet your needs?

Exceeds my needs

Meets my needs

Doesn't meet my needs

Describe why your needs are not being met:

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* 3. Please rate the following categories:

	Strongly Agree	Agree	Disagree	Strongly Disagree	No Comment
Copy staff were courteous & professional	Copy staff were courteous & professional Strongly Agree	Copy staff were courteous & professional Agree	Copy staff were courteous & professional Disagree	Copy staff were courteous & professional Strongly Disagree	Copy staff were courteous & professional No Comment
Copy staff answered your questions & provided help	Copy staff answered your questions & provided help Strongly Agree	Copy staff answered your questions & provided help Agree	Copy staff answered your questions & provided help Disagree	Copy staff answered your questions & provided help Strongly Disagree	Copy staff answered your questions & provided help No Comment
My overall experience was positive	My overall experience was positive Strongly Agree	My overall experience was positive Agree	My overall experience was positive Disagree	My overall experience was positive Strongly Disagree	My overall experience was positive No Comment
Timely service was provided	Timely service was provided Strongly Agree	Timely service was provided Agree	Timely service was provided Disagree	Timely service was provided Strongly Disagree	Timely service was provided No Comment
Web pages provide useful information	Web pages provide useful information Strongly Agree	Web pages provide useful information Agree	Web pages provide useful information Disagree	Web pages provide useful information Strongly Disagree	Web pages provide useful information No Comment

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* 4. Please rate how often you use the following resources, and your experience in using them:

	Usage	Experience
Drop Off	Drop Off Usage menu	Drop Off Experience menu
Walk Up	Walk Up Usage menu	Walk Up Experience menu
Exam	Exam Usage menu	Exam Experience menu
Color	Color Usage menu	Color Experience menu
Course Packets	Course Packets Usage menu	Course Packets Experience menu
Fliers/ Brochures	Fliers/ Brochures Usage menu	Fliers/ Brochures Experience menu

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* 5. Please indicate the name(s) of any staff person you would like to commend:

Kudos to the entire Publications department!

Please specify first name(s):

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* 6. Have you experienced ongoing improvements from the services provided by Publications?

Yes

N/A

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* 7. What service related improvements can you recommend?

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* 8. Please rate how much you value the following services:

	High	Medium	Low	No Opinion
Courteous Staff	Courteous Staff High	Courteous Staff Medium	Courteous Staff Low	Courteous Staff No Opinion
Faster Response	Faster Response High	Faster Response Medium	Faster Response Low	Faster Response No Opinion
Improved Communication	Improved Communication High	Improved Communication Medium	Improved Communication Low	Improved Communication No Opinion
Electronic submission (future improvement)	Electronic submission (future improvement) High	Electronic submission (future improvement) Medium	Electronic submission (future improvement) Low	Electronic submission (future improvement) No Opinion

Copy Technology Survey

1. Program Review Feedback

Question Title

* 1. Overall, what letter grade would you give our services?

Question Title

* 2. How well do our copy services meet your needs?

Question Title

* 3. Please rate the following categories:

Question Title

* 4. Please rate how often you use the following resources, and your experience in using them:

Question Title

* 5. Please indicate the name(s) of any staff person you would like to commend:

Question Title

* 6. Have you experienced ongoing improvements from the services provided by Publications?

Question Title

* 7. What service related improvements can you recommend?

Question Title

* 8. Please rate how much you value the following services:

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* 9. Additional comments:

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* 10. Please provide your name if you wish: