Existing Customer SurveyExisting Customer Survey

IDT wants to hear from you. We appreciate your feedback, and your opinions mean a lot to us. Please take a few moments to fill out our survey.

1. How long have you been an IDT customer?

How long have you been an IDT customer? Under a year

1-3 years

3-5 years

5+ years

2. Why did you choose IDT as your phone service provider?

Why did you choose IDT as your phone service provider? Please enter your answer here.

3. What type of phone service did you sign up for with IDT? Please check all that apply.

What type of phone service did you sign up for with IDT? Please check all that apply. Unlimited Local and State-to-State Long Distance

Unlimited Local

Unlimited State-to-State Long Distance

IDT Passport Plan

Bucket of International Minutes

4. How do you access the Internet?

How do you access the Internet? Cable

DSL

Dial Up

I don’t have Internet access

5. Which of these products would you consider if IDT offered it/them to you? Please check all that apply.

Which of these products would you consider if IDT offered it/them to you? Please check all that apply. DSL/Broadband (high-speed Internet)

VoIP telephone service

Satellite TV

Home security system

Prepaid Visa debit cards

Products that will save you money on your home electric or home natural gas bill

Mobile telephone service

A bundle offering phone service, high-speed Internet access and satellite TV at a discounted price.

6. Over the last 6 months, have you received another offer to switch to a different telephone carrier?

Over the last 6 months, have you received another offer to switch to a different telephone carrier? Yes

No (skip to #9)

7. Which company/companies contacted you?

Which company/companies contacted you? Please type your answer here.

8. How did they contact you?

How did they contact you? Email

Direct Mail/Letter

Telemarketer

9. Would you recommend IDT to a friend if you received a $20 credit for your referral of a new account?

Would you recommend IDT to a friend if you received a $20 credit for your referral of a new account? Yes

10. Did you sign up for IDT’s paperless billing option?

Did you sign up for IDT’s paperless billing option? Yes

11. Are you aware of the IDT Online Account Center to manage your account?

Are you aware of the IDT Online Account Center to manage your account? Yes

12. Do you think you will use the Online Account Center to manage your account?

Do you think you will use the Online Account Center to manage your account? Yes

13. If you had an account issue, would you be more likely to use IDT’s Online Customer Service, or to call an IDT Customer Service Representative?

If you had an account issue, would you be more likely to use IDT’s Online Customer Service, or to call an IDT Customer Service Representative? IDT Online Customer Service

IDT Customer Service Representative

14. Have you ever called IDT Customer Service? If no, skip to # 18.

Have you ever called IDT Customer Service? If no, skip to # 18. Yes

15. What was your call regarding?

What was your call regarding? Please enter your answer here.

16. Was your issue resolved?

Was your issue resolved? Yes

17. How did you find the IDT Customer Service representative? Please check all that apply.

How did you find the IDT Customer Service representative? Please check all that apply. Extremely Helpful

Extremely Knowledgeable

Helpful

Knowledgeable

Fairly Helpful

Fairly Knowledgeable

Not Helpful

Not Knowledgeable

18. Do you call internationally?

Do you call internationally? Yes (skip to #20)

No (ask #19, then skip to #22)

19. Why don’t you call internationally?

Why don’t you call internationally? Too expensive

Too difficult/confusing

Don’t have anyone/anywhere to call

20. How do you call internationally?

How do you call internationally? Direct Dial

Calling Cards

21. What country/countries do you call most often?

What country/countries do you call most often? Please enter your answer here.

22. We value you as a customer, and your feedback is very essential in helping us enhance our products and services. Is there any other feedback that you would like to provide?

We value you as a customer, and your feedback is very essential in helping us enhance our products and services. Is there any other feedback that you would like to provide? Please enter your answer here.

23. Would you be interested in e-mail communications from IDT about specials and new services?

Would you be interested in e-mail communications from IDT about specials and new services? Extremely Interested

Interested

No Opinion

Not Interested

24. If so, what is your e-mail address?

If so, what is your e-mail address?

Thank you for taking the time to complete our survey.