Learning and Writing Center Survey

The Learning & Writing Center is interested in learning your opinion of the services offered at the Center. This survey should take no longer than 10 minutes to complete and is anonymous. If you wish to comment further on your experiences with the Center, please feel free to email: lwc@usfca.edu.

Thank you.

Charlene P. Lobo, Ed.D.
Coordinator, Learning & Writing Center

1. How did you find out about the Learning & Writing Center?

1. How did you find out about the Learning & Writing Center? a. Friend/classmate

b. Advertisement (if so, where? see question 1A.)

c. Professor (if so, whom? see question 1B.)

d. Athletics Academic Support

e. Student Disability Services

f. Drop in tutor session

g. Orientation

h. Course syllabus

i. Resident Advisor

j. Faculty Advisor

k. Foreword Summer Bridge Program

l. Other (please specify)

1A. If you answered Advertisement in Question 1, please specify where. (For example: Final Flush, Foghorn, Flier)

1B. If you answered Professor in Question 1, please specify whom.

2. Below are service the Learning & Writing Center offers. Of the following, which do you use?

	Use Once a Week	Use Once Every 2 Weeks	Use Once a Month	Never Use/Didn't Know Existed
Academic Counseling	2. Below are service the Learning & Writing Center offers. Of the following, which do you use? Academic Counseling Use Once a Week	Use Once Every 2 Weeks	Use Once a Month	Never Use/Didn't Know Existed
America Reads	America Reads Use Once a Week	Use Once Every 2 Weeks	Use Once a Month	Never Use/Didn't Know Existed
Home Link Mentoring Program	Home Link Mentoring Program Use Once a Week	Use Once Every 2 Weeks	Use Once a Month	Never Use/Didn't Know Existed
Pre-Professional Health Committee	Pre-Professional Health Committee Use Once a Week	Use Once Every 2 Weeks	Use Once a Month	Never Use/Didn't Know Existed
Supplemental Instruction	Supplemental Instruction Use Once a Week	Use Once Every 2 Weeks	Use Once a Month	Never Use/Didn't Know Existed
Tutoring (non-Supplemental Instruction)	Tutoring (non-Supplemental Instruction) Use Once a Week	Use Once Every 2 Weeks	Use Once a Month	Never Use/Didn't Know Existed
Wireless Computing	Wireless Computing Use Once a Week	Use Once Every 2 Weeks	Use Once a Month	Never Use/Didn't Know Existed
Writing Center	Writing Center Use Once a Week	Use Once Every 2 Weeks	Use Once a Month	Never Use/Didn't Know Existed

3. Rate the noise level at the Learning & Writing Center:

	Too Loud	Loud	Perfect	Too Quiet
Noise Level	3. Rate the noise level at the Learning & Writing Center: Noise Level Too Loud	Loud	Perfect	Too Quiet

4. Rate our hours of operation:

	Great times	Should be open earlier	Should be open later	Never Visited at that time
Sunday 12-8	4. Rate our hours of operation: Sunday 12-8 Great times	Should be open earlier	Should be open later	Never Visited at that time
Monday - Thursday 8:30-8	Monday - Thursday 8:30-8 Great times	Should be open earlier	Should be open later	Never Visited at that time
Friday 8:30-5	Friday 8:30-5 Great times	Should be open earlier	Should be open later	Never Visited at that time
Saturday 10-2	Saturday 10-2 Great times	Should be open earlier	Should be open later	Never Visited at that time

5. If you have attended S.I. sessions, please rate the effectiveness in terms of better understanding the subject matter.

5. If you have attended S.I. sessions, please rate the effectiveness in terms of better understanding the subject matter. The sessions were well organized and very helpful

The sessions were unorganized and unhelpful

I didn’t attend the Supplemental Instruction tutoring sessions offered in my class

Supplemental Instruction was not offered in any of my classes

6. Supplemental Instruction tutoring is offered in traditionally difficult courses at USF to help students to become more familiar with the subject matter. They are study groups run by a qualified Supplemental Instruction tutor in a particular subject matter. Please indicate which course you think Supplemental Instruction courses should be offered in:

6. Supplemental Instruction tutoring is offered in traditionally difficult courses at USF to help students to become more familiar with the subject matter. They are study groups run by a qualified Supplemental Instruction tutor in a particular subject matter. Please indicate which course you think Supplemental Instruction courses should be offered in: 1.
2.
3.
4.

7. Have you ever attended drop-in hours?

7. Have you ever attended drop-in hours? Yes

7A. If you answered Yes in Question 7, which tutor/subject?

7B. If you answered No in Question 7, what would make you more likely to go?

8. Please rate the ease of getting a tutor:

8. Please rate the ease of getting a tutor: Easy

Not so easy

Difficult

N/A

9. Would you recommend tutoring to another student?

9. Would you recommend tutoring to another student? Yes

9A. Why or why not?

10. Please rate the quality of customer service of the student run Front Desk staff at the Learning & Writing Center.

10. Please rate the quality of customer service of the student run Front Desk staff at the Learning & Writing Center. Very helpful

Helpful

Not helpful

Never used the Learning & Writing Center services

11. Please rate the professionalism of the Learning & Writing Center Front Desk administrative staff:

11. Please rate the professionalism of the Learning & Writing Center Front Desk administrative staff: Outstandingly professional

Very professional

Adequately professional

Somewhat unprofessional

Very unprofessional

12. Did our administrative staff help you to find the service that you were looking for at The Learning & Writing Center?

12. Did our administrative staff help you to find the service that you were looking for at The Learning & Writing Center? Always

Most of the time

Very infrequently

Never

13. What is your overall satisfaction with the Writing Center?

13. What is your overall satisfaction with the Writing Center? Very satisfied

Somewhat satisfied

Not satisfied at all

14. Please comment on your experience at the Writing Center:

15. Are there any suggestions you have for us to improve our services?

Thank you for your time. On behalf of the Learning & Writing Center, we appreciate your honest feedback and suggestions.

USF Learning & Writing Center Survey