ProDesk Service Feedback Survey

Thank you for taking a few moments to let ProDesk Staff know about your Provider Desk service experience. By rating your experience and providing additional comments and suggestions in the space provided you help us improve the quality of services we provide to you.

1. Was your question or problem resolved during your intial contact with ProDesk Staff?

Was your question or problem resolved during your intial contact with ProDesk Staff? Yes

2. If your question or problem was not resolved immediately, were you provided with the Remedy incident ID (reference number) and the name of the ISC Group to which the incident was being assigned?

If your question or problem was not resolved immediately, were you provided with the Remedy incident ID (reference number) and the name of the ISC Group to which the incident was being assigned? Yes

Additional Comments

3. How well were you kept appraised of your case's status or progress?

How well were you kept appraised of your case's status or progress? 1 - Never - I received no follow or requests for additional info.

2 - Infrequently - I received system generated updates, but nothing to indicate the case was being "worked".

3 - Occassionally - I provided info as requested, but periodically needed to follow up to obtain status.

4 - Balanced - I received regular updates. I was informed, but not overwhelmed with extraneous details.

5 - Continuously - I was receiving updates too often and some added no new information or value.

4. How well do you think ProDesk understood the nature of your issue and it's impact on your organization?

How well do you think ProDesk understood the nature of your issue and it's impact on your organization? 1 - Not well, and they didn't seem interested in learning more.

2 - Not well but they asked questions to gain the necessary perspective.

3 - They seemed to understand impact and urgency from the onset.

4 - They understood, but asked questions to confirm that they had a complete understanding.

5 - They completely understood the issue and its local and campus-wide impact.

Additional Details

5. Overall, how satisfied were you with your ProDesk experience?

Overall, how satisfied were you with your ProDesk experience? 1 - Not at all

2 - Somewhat

3 - Mostly satisfied

4 - Satisfied

5 - Very satisfied

6. Please share any additional thoughts or comments you have that might help us better meet your needs in the future:

Please share any additional thoughts or comments you have that might help us better meet your needs in the future:

ProDesk Service Feedback
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1. General Service Quality Survey

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1. General Service Quality Survey

ProDesk Service Feedback
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