Poison Control Center Caller Satisfaction Survey
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1. Untitled Page
1
. Was your call answered within 30 seconds?
Was your call answered within 30 seconds?
Yes
No
2
. Rate your satisfaction with the level of politeness and professionalism by the Poison Specialist who handled your call
Rate your satisfaction with the level of politeness and professionalism by the Poison Specialist who handled your call
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
3
. Rate your satisfaction with the clearness of instructions given by the Poison Control Specialist who handled your initial call.
Rate your satisfaction with the clearness of instructions given by the Poison Control Specialist who handled your initial call.
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
4
. Where did you get the telephone number for the Poison Control Center?
Where did you get the telephone number for the Poison Control Center?
Friend/Family
Doctor/Clinic
Phonebook
Poison Control Sticker
Poison Control Number on Product
Directory Assistance
Pharmacy
911
Other
Other (please specify)
5
. What would you have done if the Poison Control Center did not exist?
What would you have done if the Poison Control Center did not exist?
Call doctor/hospital
Do nothing/Observe at home
Go to doctor
Go to hospital
Call 911
Other
Other (please specify)
6
. Overall, how would you rate your experience with the Poison Control Center at the Children's Hospital of Philadelphia?
Overall, how would you rate your experience with the Poison Control Center at the Children's Hospital of Philadelphia?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
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