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* 1. Was your call answered within 30 seconds?

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* 2. Rate your satisfaction with the level of politeness and professionalism by the Poison Specialist who handled your call

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* 3. Rate your satisfaction with the clearness of instructions given by the Poison Control Specialist who handled your initial call.

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* 4. Where did you get the telephone number for the Poison Control Center?

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* 5. What would you have done if the Poison Control Center did not exist?

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* 6. Overall, how would you rate your experience with the Poison Control Center at the Children's Hospital of Philadelphia?

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