SurveyMonkey Powered Online Survey

Hello and Welcome Kennards Self Storage is a company totally committed to both providing the highest levels of customer service and to continued improvement in all areas of operation. In order to improve, however, we need your help. Please let me know about any pleasing or displeasing experiences you have had with us or about any aspect of our service.
Just complete the details on this online survey. Please be assured of my personal attention.

Sam Kennard

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* 1. What did we do well?

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* 2. What can we do better? Or what else could we offer?

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* 3. How was your storage experience?

Below Expectations

As Expected

Above Expectations

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* 4. Have you used storage before?

Yes

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* 5. How many storage companies did you contact when looking for storage?

Just Kennards

Kennards + 1

Kennards + 2

Kennards + 3

Kennards + 4

Kennards + 5 or more

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* 6. How do you rate the following:

	Poor	Average	Good	Excellent
Cleanliness of Centre	Cleanliness of Centre Poor	Cleanliness of Centre Average	Cleanliness of Centre Good	Cleanliness of Centre Excellent
Professionalism of People	Professionalism of People Poor	Professionalism of People Average	Professionalism of People Good	Professionalism of People Excellent
Security of Centre	Security of Centre Poor	Security of Centre Average	Security of Centre Good	Security of Centre Excellent
Ease of dealing with us	Ease of dealing with us Poor	Ease of dealing with us Average	Ease of dealing with us Good	Ease of dealing with us Excellent
Convenience of Access inside the Centre	Convenience of Access inside the Centre Poor	Convenience of Access inside the Centre Average	Convenience of Access inside the Centre Good	Convenience of Access inside the Centre Excellent
Value for Money	Value for Money Poor	Value for Money Average	Value for Money Good	Value for Money Excellent
Our Reputation	Our Reputation Poor	Our Reputation Average	Our Reputation Good	Our Reputation Excellent

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* 7. Your Contact Details

Name:

Address:

Suburb/State/PC:

Phone:

Mobile:

Email:

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* 1. What did we do well?

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* 2. What can we do better? Or what else could we offer?

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* 3. How was your storage experience?

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* 4. Have you used storage before?

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* 5. How many storage companies did you contact when looking for storage?

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* 6. How do you rate the following:

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* 7. Your Contact Details

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* 8. Your Centre Location