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Video Relay Service
1.
*
1
. How many hours a week do you use VRS to call people who can hear?
How many hours a week do you use VRS to call people who can hear?
0-5
6-10
11-15
16+
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2
. How did you find out about Sprint VRS?
How did you find out about Sprint VRS?
Web search
Website
Brochure
Word of mouth
Other (please specify)
*
3
. Generally, how do you access Sprint VRS? (Please check only one)
Generally, how do you access Sprint VRS? (Please check only one)
vco.SprintRelay.tv (videophone)
espanol.SprintRelay.tv (videophone)
SprintVRS.com (computer/laptop)
SprintRelay.tv (NEW videophone)
Other (please specify)
4
. What features do you like?
What features do you like?
5
. What do you want to see added to Sprint VRS?
What do you want to see added to Sprint VRS?
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6
. How would you rate your Sprint VRS experience?
Poor
Fair
Average
Good
Excellent
Speed of connecting to VRS video interpreter (VI):
How would you rate your Sprint VRS experience? Speed of connecting to VRS video interpreter (VI): Poor
Fair
Average
Good
Excellent
VI signing skills
VI signing skills Poor
Fair
Average
Good
Excellent
VI friendliness
VI friendliness Poor
Fair
Average
Good
Excellent
Video quality
Video quality Poor
Fair
Average
Good
Excellent
Ability to complete your user profile on website
Ability to complete your user profile on website Poor
Fair
Average
Good
Excellent
Ability to remain connected during the call
Ability to remain connected during the call Poor
Fair
Average
Good
Excellent
Quality of VRS Customer Service
Quality of VRS Customer Service Poor
Fair
Average
Good
Excellent
Easy to navigate Sprint VRS website
Easy to navigate Sprint VRS website Poor
Fair
Average
Good
Excellent
7
. Any comments or suggestions for improvement?
Any comments or suggestions for improvement?
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8
. Would you recommend this service to your friends?
Would you recommend this service to your friends?
Yes
No
*
9
. Would you like more information about Sprint Relay?
Would you like more information about Sprint Relay?
Yes
No
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