Member Survey We are grateful to our members for their support this year. Thetncard is now 7 months old so we would love your feedback on how you're finding the scheme and how we can improve, to serve you and our town better. Question Title * 1. How long have you been a member? Less than a month 2-3 months 3-7 months I joined pre-launch Question Title * 2. How did you purchase membership? Online via website Online via app At a sales point in town Corporate purchase Question Title * 3. Where do you live? Southborough Tonbridge Tunbridge Wells Villages Other (please specify) Question Title * 4. What is your gender? Female I prefer not to answer Male Other Question Title * 5. What is your age? 18-24 25-34 35-44 45-60 60+ I prefer not to answer Question Title * 6. Why did you join thetncard? To support our independents To save money at my favourite businesses To discover new businesses Other (please specify) Question Title * 7. How frequently do you use your membership? Daily A few times a week A few times a month Less frequently Question Title * 8. Which rewards do you enjoy? Food and drink Hair and beauty Health and fitness Shopping Online retail Leisure Professional services Comment Question Title * 9. How would you rate member rewards generally? Excellent Good So so Poor Comment Question Title * 10. Which type of reward do you prefer? A discount A little something extra with spend Priority access to events Other (please state) Question Title * 11. How often do you visit our directory? At least once a week 2-3 times a month Less often Other (please state) Question Title * 12. How user friendly do you find our website? Excellent Average Poor N/A - I use the app What do you like and not like? Question Title * 13. How user friendly do you find our app? Excellent Average Poor N/A - I use the website What do you like and not like? Question Title * 14. How would you rate membership value for money (£20 a year)? Excellent Good OK Poor Comment Question Title * 15. How do you feel about rolling membership? I would like a subscription / automatic renewal each year I would prefer to purchase manually each time Question Title * 16. Overall, how satisfied are you with thetncard? Very satisfied Satisfied Not satisfied Comment Question Title * 17. Are you likely to renew membership next year? Definitely Probably Probably not Definitely not Question Title * 18. How can we improve thetncard for members? Question Title * 19. Which businesses would you love to see join thetncard? Question Title * 20. Is there anything you'd like to tell us? Thank you for completing our survey. All responses as confidential and will shape the direction of thetncard over the months ahead.Please continue to spread the word to friends and family, and your favourite local businesses! If you have any questions or concerns you can reach us at info@thetncard.com. Done