The Rockefeller (Hermosa Beach & Manhattan Beach)

Customer Feedback Form

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* 1. Name:

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* 2. At what email address would you like to be contacted?

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* 3. What is your age?

18 to 24

25 to 34

35 to 44

45 to 54

55 to 64

65 to 74

75 or older

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* 4. What City do you live in?

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* 5. What is your gender?

Female

Male

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* 6. Which Rockefeller location did you visit?

Hermosa Beach Rockefeller

Manhattan Beach Rockefeller

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* 7. What time did you visit us?

Brunch

Late Lunch

Early Dinner / Happy Hour

Dinner

Later Evening

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* 8. Did the server greet you in the first 5 minutes?

Yes

We were greeted by someone else when we sat in the first 5 minutes

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* 9. Was the server knowledgeable?

Yes

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* 10. Do you remember your servers name? (if not leave blank)

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* 11. How was the feel of the restaurant?

	Perfect	Good	Could Use Work	Poor
Music	Music Perfect	Music Good	Music Could Use Work	Music Poor
Lighting	Lighting Perfect	Lighting Good	Lighting Could Use Work	Lighting Poor
Decor	Decor Perfect	Decor Good	Decor Could Use Work	Decor Poor
Professionalism	Professionalism Perfect	Professionalism Good	Professionalism Could Use Work	Professionalism Poor
Temperature	Temperature Perfect	Temperature Good	Temperature Could Use Work	Temperature Poor
Cleanliness	Cleanliness Perfect	Cleanliness Good	Cleanliness Could Use Work	Cleanliness Poor

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* 12. We'd love some feedback on the Menu...

	Perfect	Good	Needs Work	Poor
Menu Offering	Menu Offering Perfect	Menu Offering Good	Menu Offering Needs Work	Menu Offering Poor
Dinner Choices	Dinner Choices Perfect	Dinner Choices Good	Dinner Choices Needs Work	Dinner Choices Poor
Happy Hour Choices	Happy Hour Choices Perfect	Happy Hour Choices Good	Happy Hour Choices Needs Work	Happy Hour Choices Poor
Brunch Choices	Brunch Choices Perfect	Brunch Choices Good	Brunch Choices Needs Work	Brunch Choices Poor

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* 13. Do you think we should put more traditional dinner entrees on our menu?

Yes

Not sure

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* 14. Can you tell us what you ordered?

Item:

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* 15. Did the food come out correctly and on time?

Yes

Other (please specify)

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* 16. How was your meal overall?

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* 17. Any ideas that you'd like to see on the menu? Any changes?

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* 18. How did you first hear about us?

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* 19. How is the Rockefeller best characterized in your opinion?

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* 20. Where else do you like to dine in the South Bay?

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* 21. What restaurants do you think we're similar to, or compete with us for your business in the South Bay?

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* 22. One idea to make us better would be ...

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* 23. If we wanted to tell you about a new menu item or a new promotion, what is the BEST way to reach you?

Social Media (Facebook/Twitter/Instagram)

Website (www.eatrockefeller.com)

Yelp

Search Engine (Google, Yahoo, Etc.)

In-House Marketing (Flyers, Chalkboards, Servers, etc.)

Print Ads in local publications

Other (please specify)

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* 24. General Comments. We'd love all your feedback!

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* 25. Would you recommend us to your friends?

Yes

Already Have

Thank you so much for the time you've taken -- we really appreciate it. Looking forward to serving you soon.
The Rockefeller