Maintenance Services Survey

How did we do?

The Galena Territory Corporation (the wholly owned subsidiary of The Galena Territory Association) recently performed work for you as a part of Owner Services. We would appreciate your opinion. Please take a moment to fill out this survey to let us know how we did.

Question Title

* 1. What is the invoice number for this service?

Question Title

* 2. What type of service did you have performed?

Carpentry (This includes windows, doors, siding and deck board replacement, etc.)

Painting/staining

Lawn care

Handyman service

Deck sealing

Driveway repair

Window cleaning

Clean gutters

Snowplowing

Other:

Question Title

* 3. Please rate each item below on a scale of 1-10, with 1 being strongly disagree and 10 being strongly agree, how would you rate our administrative personnel?

	1 - Strongly disagree	2	3	4	5	6	7	8	9	10 - Strongly agree
Were we professional?	Were we professional? 1 - Strongly disagree	Were we professional? 2	Were we professional? 3	Were we professional? 4	Were we professional? 5	Were we professional? 6	Were we professional? 7	Were we professional? 8	Were we professional? 9	Were we professional? 10 - Strongly agree
Were we courteous?	Were we courteous? 1 - Strongly disagree	Were we courteous? 2	Were we courteous? 3	Were we courteous? 4	Were we courteous? 5	Were we courteous? 6	Were we courteous? 7	Were we courteous? 8	Were we courteous? 9	Were we courteous? 10 - Strongly agree
Were we helpful?	Were we helpful? 1 - Strongly disagree	Were we helpful? 2	Were we helpful? 3	Were we helpful? 4	Were we helpful? 5	Were we helpful? 6	Were we helpful? 7	Were we helpful? 8	Were we helpful? 9	Were we helpful? 10 - Strongly agree
Did we address your concens?	Did we address your concens? 1 - Strongly disagree	Did we address your concens? 2	Did we address your concens? 3	Did we address your concens? 4	Did we address your concens? 5	Did we address your concens? 6	Did we address your concens? 7	Did we address your concens? 8	Did we address your concens? 9	Did we address your concens? 10 - Strongly agree

Question Title

* 4. Was the estimate clear, complete and accurate?

Yes

Not applicable

Question Title

* 5. Was the estimate on time?

Yes

Not applicable

Question Title

* 6. Was your project scheduled in a timely manner?

Yes

Somewhat

Not applicable

Question Title

* 7. Please rate each item below on a scale 1-10, with 1 being strongly disagree and 10 being strongly agree, how would you rate our craftsmanship?

	1 - Strongly disagree	2	3	4	5	6	7	8	9	10 - Strongly agree
Workers were prompt.	Workers were prompt. 1 - Strongly disagree	Workers were prompt. 2	Workers were prompt. 3	Workers were prompt. 4	Workers were prompt. 5	Workers were prompt. 6	Workers were prompt. 7	Workers were prompt. 8	Workers were prompt. 9	Workers were prompt. 10 - Strongly agree
Workers were professional.	Workers were professional. 1 - Strongly disagree	Workers were professional. 2	Workers were professional. 3	Workers were professional. 4	Workers were professional. 5	Workers were professional. 6	Workers were professional. 7	Workers were professional. 8	Workers were professional. 9	Workers were professional. 10 - Strongly agree
Workers were courteous.	Workers were courteous. 1 - Strongly disagree	Workers were courteous. 2	Workers were courteous. 3	Workers were courteous. 4	Workers were courteous. 5	Workers were courteous. 6	Workers were courteous. 7	Workers were courteous. 8	Workers were courteous. 9	Workers were courteous. 10 - Strongly agree
Quality of work met expectations.	Quality of work met expectations. 1 - Strongly disagree	Quality of work met expectations. 2	Quality of work met expectations. 3	Quality of work met expectations. 4	Quality of work met expectations. 5	Quality of work met expectations. 6	Quality of work met expectations. 7	Quality of work met expectations. 8	Quality of work met expectations. 9	Quality of work met expectations. 10 - Strongly agree
Work area was clean after project was complete.	Work area was clean after project was complete. 1 - Strongly disagree	Work area was clean after project was complete. 2	Work area was clean after project was complete. 3	Work area was clean after project was complete. 4	Work area was clean after project was complete. 5	Work area was clean after project was complete. 6	Work area was clean after project was complete. 7	Work area was clean after project was complete. 8	Work area was clean after project was complete. 9	Work area was clean after project was complete. 10 - Strongly agree
Project was completed in a timely manner.	Project was completed in a timely manner. 1 - Strongly disagree	Project was completed in a timely manner. 2	Project was completed in a timely manner. 3	Project was completed in a timely manner. 4	Project was completed in a timely manner. 5	Project was completed in a timely manner. 6	Project was completed in a timely manner. 7	Project was completed in a timely manner. 8	Project was completed in a timely manner. 9	Project was completed in a timely manner. 10 - Strongly agree

Question Title

* 8. Please rate on a scale of 1-10, with 1 being strongly disagree and 10 being strongly agree, would you use Owner Services for your projects in the future?

1 - Not likely

10 - Very likely

1 - Not likely

10 - Very likely

Question Title

* 9. Please rate on a scale of 1-10, with 1 being strongly disagree and 10 being strongly agree, would you recommend Owner Services to other GTA property owners?

1 - Not likely

10 - Very likely

1 - Not likely

10 - Very likely

Question Title

* 1. What is the invoice number for this service?

Question Title

* 2. What type of service did you have performed?

Question Title

* 3. Please rate each item below on a scale of 1-10, with 1 being strongly disagree and 10 being strongly agree, how would you rate our administrative personnel?

Question Title

* 4. Was the estimate clear, complete and accurate?

Question Title

* 5. Was the estimate on time?

Question Title

* 6. Was your project scheduled in a timely manner?

Question Title

* 7. Please rate each item below on a scale 1-10, with 1 being strongly disagree and 10 being strongly agree, how would you rate our craftsmanship?

Question Title

* 8. Please rate on a scale of 1-10, with 1 being strongly disagree and 10 being strongly agree, would you use Owner Services for your projects in the future?

Question Title

* 9. Please rate on a scale of 1-10, with 1 being strongly disagree and 10 being strongly agree, would you recommend Owner Services to other GTA property owners?

Question Title

* 10. Please comment on your experience with our service.