Trolley Customer Service Survey Question Title * 1. Please, select your trolley route below: Allapattah Biscayne Brickell Coral Way Health District Overtown Coconut Grove Wynwood Little Havana Question Title * 2. If you walked or biked to the trolley stop, how long did it take? Less than 5 minutes 5-10 minutes 10-15 minutes 20-25 minutes More than 25 minutes Question Title * 3. How long was your wait time? Under 20 minutes 20-30 minutes More than 30 minutes If your wait time was longer than 30 minutes, please indicate the trolley route, stop and date: Question Title * 4. Please, rate your driver in the following areas: Excellent Good Fair Poor N/A Safe driving habits Safe driving habits Excellent Safe driving habits Good Safe driving habits Fair Safe driving habits Poor Safe driving habits N/A Announcement of breaks or service interruptions Announcement of breaks or service interruptions Excellent Announcement of breaks or service interruptions Good Announcement of breaks or service interruptions Fair Announcement of breaks or service interruptions Poor Announcement of breaks or service interruptions N/A Announcement of stops Announcement of stops Excellent Announcement of stops Good Announcement of stops Fair Announcement of stops Poor Announcement of stops N/A Treatment of elderly or handicapped Treatment of elderly or handicapped Excellent Treatment of elderly or handicapped Good Treatment of elderly or handicapped Fair Treatment of elderly or handicapped Poor Treatment of elderly or handicapped N/A Respectful, courteous, friendly Respectful, courteous, friendly Excellent Respectful, courteous, friendly Good Respectful, courteous, friendly Fair Respectful, courteous, friendly Poor Respectful, courteous, friendly N/A Question Title * 5. Please rate vehicle in the following areas: Excellent Good Fair Poor Exterior appearance Exterior appearance Excellent Exterior appearance Good Exterior appearance Fair Exterior appearance Poor Interior appearance Interior appearance Excellent Interior appearance Good Interior appearance Fair Interior appearance Poor Air conditioner Air conditioner Excellent Air conditioner Good Air conditioner Fair Air conditioner Poor Cleanliness Cleanliness Excellent Cleanliness Good Cleanliness Fair Cleanliness Poor Question Title * 6. How many transfers do you have to make during this trip? 1 0 2 More than 2 If you transferred, what was the mode? Question Title * 7. Why do you use the trolley? (Check all that apply) It's convenient It's a free service It's fast To avoid parking The trolley stop is close to where I live Other (please specify) Question Title * 8. What would make you use the trolley more often? (Check all that apply) Better customer service Less wait time More routes More trolley stops Other (please specify) Question Title * 9. Please rate your overall satisfaction with the trolley: Excellent Good Fair Poor Question Title * 10. If you could name one thing to improve the trolley system, what would that be? Done