Customer Experience Survey

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* 1. Are you a current Hume Bank customer?

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* 2. How do you like to do your banking ? (Select all that apply)

In person at a branch

Over the phone with the contact centre

Online

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* 3. Thinking back to your last experience with us, how would you rate it?

Awful

Not too bad.

Amazing

N/A

Awful

Not too bad.

Amazing

N/A

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* 4. What do you love most about Hume Bank?

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* 5. Is there anything that we need to do better?

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* 6. How likely is it that you would recommend Hume Bank to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

0

1

2

3

4

5

6

7

8

9

10

0

1

2

3

4

5

6

7

8

9

10

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* 7. If there is anything else we need to hear - let us know below.