Question Title

* 1. Name, required (first & last)

Question Title

* 2. List the 3 types of formal introductions:

Question Title

* 3. List the 10 rules to follow when shaking hands:

Question Title

* 4. List the 3 types of attire descriptions:

Question Title

* 5. List the 5 essential components of professional phone skills:

Question Title

* 6. List the 6 things to keep in mind when leaving a message:

Question Title

* 7. Match the terms with definition.

  Courtesy Dress Code Etiquette Pitch Professional Presence Tone
State of mind that projects self-confidence
Attire required for a specific workplace
Behavior marked by polished manners or respect
Rules of proper & polite behavior in business
Sound of your voice
Feeling or mood expressed by your voice

T