How You Act & Dress Matters #4 Survey

Always

Sometimes

Rarely

When answering the phone, I sound upbeat and friendly.

When answering the phone, I sound upbeat and friendly. Always

When answering the phone, I sound upbeat and friendly. Sometimes

When answering the phone, I sound upbeat and friendly. Rarely

I turn off my personal phone while I am at work.

I turn off my personal phone while I am at work. Always

I turn off my personal phone while I am at work. Sometimes

I turn off my personal phone while I am at work. Rarely

In public, I take care not to talk too loudly, and I never discuss confidential information within earshot of others.

In public, I take care not to talk too loudly, and I never discuss confidential information within earshot of others. Always

In public, I take care not to talk too loudly, and I never discuss confidential information within earshot of others. Sometimes

In public, I take care not to talk too loudly, and I never discuss confidential information within earshot of others. Rarely

In my home, everyone answers the phone professionally.

In my home, everyone answers the phone professionally. Always

In my home, everyone answers the phone professionally. Sometimes

In my home, everyone answers the phone professionally. Rarely

When taking a message, I ask callers to spell their name and repeat their phone number; then I verify the message.

When taking a message, I ask callers to spell their name and repeat their phone number; then I verify the message. Always

When taking a message, I ask callers to spell their name and repeat their phone number; then I verify the message. Sometimes

When taking a message, I ask callers to spell their name and repeat their phone number; then I verify the message. Rarely

If I am talking with someone in a business setting and my office phone rings, I decline the call and apologize for the interruption.

If I am talking with someone in a business setting and my office phone rings, I decline the call and apologize for the interruption. Always

If I am talking with someone in a business setting and my office phone rings, I decline the call and apologize for the interruption. Sometimes

If I am talking with someone in a business setting and my office phone rings, I decline the call and apologize for the interruption. Rarely

Whenever possible, I answer my phone promptly.

Whenever possible, I answer my phone promptly. Always

Whenever possible, I answer my phone promptly. Sometimes

Whenever possible, I answer my phone promptly. Rarely

When it is necessary to put a call on hold, I ask for the caller's permission.

When it is necessary to put a call on hold, I ask for the caller's permission. Always

When it is necessary to put a call on hold, I ask for the caller's permission. Sometimes

When it is necessary to put a call on hold, I ask for the caller's permission. Rarely

When placing callers on hold, I give an estimate of the hold time and give

When placing callers on hold, I give an estimate of the hold time and give Always

When placing callers on hold, I give an estimate of the hold time and give Sometimes

When placing callers on hold, I give an estimate of the hold time and give Rarely

them an opportunity to leave a message instead.

them an opportunity to leave a message instead. Always

them an opportunity to leave a message instead. Sometimes

them an opportunity to leave a message instead. Rarely

When taking a call, I give the caller my undivided attention.

When taking a call, I give the caller my undivided attention. Always

When taking a call, I give the caller my undivided attention. Sometimes

When taking a call, I give the caller my undivided attention. Rarely

I avoid side conversations of any kind while I am on the phone.

I avoid side conversations of any kind while I am on the phone. Always

I avoid side conversations of any kind while I am on the phone. Sometimes

I avoid side conversations of any kind while I am on the phone. Rarely

Even if I am in a hurry, I never interrupt a caller.

Even if I am in a hurry, I never interrupt a caller. Always

Even if I am in a hurry, I never interrupt a caller. Sometimes

Even if I am in a hurry, I never interrupt a caller. Rarely

I slow my rate of speech when providing or verifying information.

I slow my rate of speech when providing or verifying information. Always

I slow my rate of speech when providing or verifying information. Sometimes

I slow my rate of speech when providing or verifying information. Rarely

I say "please" when making requests and "thank you" when the caller has provided information.

I say "please" when making requests and "thank you" when the caller has provided information. Always

I say "please" when making requests and "thank you" when the caller has provided information. Sometimes

I say "please" when making requests and "thank you" when the caller has provided information. Rarely

I thank the person for ca/ling at the beginning of the call and when ending the call.

I thank the person for ca/ling at the beginning of the call and when ending the call. Always

I thank the person for ca/ling at the beginning of the call and when ending the call. Sometimes

I thank the person for ca/ling at the beginning of the call and when ending the call. Rarely

I allow the caller to hang up first.

I allow the caller to hang up first. Always

I allow the caller to hang up first. Sometimes

I allow the caller to hang up first. Rarely

Before answering a call, I try to minimize background noise.

Before answering a call, I try to minimize background noise. Always

Before answering a call, I try to minimize background noise. Sometimes

Before answering a call, I try to minimize background noise. Rarely

Before taking a call, I ensure a working pen and notepad are available for taking messages or noting important details.

Before taking a call, I ensure a working pen and notepad are available for taking messages or noting important details. Always

Before taking a call, I ensure a working pen and notepad are available for taking messages or noting important details. Sometimes

Before taking a call, I ensure a working pen and notepad are available for taking messages or noting important details. Rarely

Question Title

* 3. Use the following scale to add up your points for each of your answers and record your total in the box that follows.
Always = 5 points
Sometimes = 3 points
Rarely = 1 point

75 to 90 points: You have excellent telephone skills and manners.

61 to 74 points: Your current level of telephone skills and manners is satisfactory; however, there is room for improvement.

41 to 60 points: Your current level of telephone skills and manners is below average, and you really need to work on these skills.

40 or fewer points: You have very poor telephone skills and manners, and you should work quickly and diligently to improve your skills.

Question Title

* 4. Look at all the areas in the assessment that you checked either "Some times" or "Rarely" and create a plan of action to improve these areas. If you need help, cont act a respected mentor or friend to brainstorm ideas of how to improve. Which areas would you like to improve?

How You Act & Dress Matters #4

Question Title

* 1. Name (first & last)

Question Title

* 2. Respond to each statement using the scale provided. Do your best to assess how you really are and not how you should be. If you feel some do not apply to your current situation, answer them as if you were working in a professional setting.

Question Title

* 3. Use the following scale to add up your points for each of your answers and record your total in the box that follows.
Always = 5 points
Sometimes = 3 points
Rarely = 1 point

Question Title

* 4. Look at all the areas in the assessment that you checked either "Some times" or "Rarely" and create a plan of action to improve these areas. If you need help, cont act a respected mentor or friend to brainstorm ideas of how to improve. Which areas would you like to improve?

How You Act & Dress Matters #4

Question Title

* 1. Name (first & last)

Question Title

* 2. Respond to each statement using the scale provided. Do your best to assess how you really are and not how you should be. If you feel some do not apply to your current situation, answer them as if you were working in a professional setting.

Question Title

* 3. Use the following scale to add up your points for each of your answers and record your total in the box that follows. Always = 5 points Sometimes = 3 pointsRarely = 1 point

Question Title

* 4. Look at all the areas in the assessment that you checked either "Some­ times" or "Rarely" and create a plan of action to improve these areas. If you need help, cont act a respected mentor or friend to brainstorm ideas of how to improve. Which areas would you like to improve?

* 3. Use the following scale to add up your points for each of your answers and record your total in the box that follows.
Always = 5 points
Sometimes = 3 points
Rarely = 1 point

* 4. Look at all the areas in the assessment that you checked either "Some times" or "Rarely" and create a plan of action to improve these areas. If you need help, cont act a respected mentor or friend to brainstorm ideas of how to improve. Which areas would you like to improve?