Question Title

* 1. Name, required (first & last)

Question Title

* 2. List the 3 types of communication:

Question Title

* 3. What 3 communication obstacles are specific to listening?

Question Title

* 4. List the 6 Actions for Effective Communication:

Question Title

* 5. List the 9 Keys for Effective Communication:

Question Title

* 6. Match the following terms to the right definition.

  Communication Empathy Hearing Listening Nonverbal Communication Receiver Sender Tact Verbal Communication Written Communication
The process by which information is exchanged
Delivers information in the communication process
Has to interpret a message
To apprehend sound
To interpret sounds with thoughtful intention
Sharing another person’s emotions
Having sensitivity when dealing with others
Spoken Words
Body Language
Letters, Emails, Texts, Etc.

T