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* 1. Name, required (first & last)

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* 2. Establishing yourself as a trustworthy  person  is important, and  one  way to do this is to refuse to further engage the discussion when someone appears to betray a confidence. One idea is  to simply  state  that  you would prefer not to hear information that you were not meant to hear.

Imagine that your coworker, with whom you have a friendship outside work, begins to tell you something that was shared with her or him in confidence. Using tact and honesty, write out what you  could say to your friend to let this person know that confidentiality is critical to relationships and therefore shouldn't be betrayed.

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* 3. What situations make you the most impatient?

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* 4. How do you act or behave when you are impatient?

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* 5. When was the last time you saw someone lose their temper? What happened? Would more patience have helped in the situation?

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