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Customer Satisfaction Survey—DCC Business Office (Cashier)
1.
What is your relationship with Danville Community College?
Current student
Future student
Former student
Parent
Relative
Faculty
Staff
Other (please specify)
2.
Approximately how long did you wait before a staff member provided assistance to you?
I was taken care of immediately.
Under 10 minutes
10-15 minutes
15-30 minutes
Over 30 minutes
One day
Two or more days
3.
What was your reason for contacting or visiting this office?
I had a question.
Tuition payment
Checking tuition balance
Checking status of refund
Other (please specify)
4.
Overall, how would you rate your satisfaction with the customer service we provided?
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
Current Progress,
0 of 7 answered
