Customer Satisfaction Survey—DCC Business Office (Cashier)

Question Title

1. What is your relationship with Danville Community College?

Question Title

2. Approximately how long did you wait before a staff member provided assistance to you?

I was taken care of immediately.

Under 10 minutes

10-15 minutes

15-30 minutes

Over 30 minutes

One day

Two or more days

Question Title

3. What was your reason for contacting or visiting this office?

I had a question.

Tuition payment

Checking tuition balance

Checking status of refund

Other (please specify)

Question Title

4. Overall, how would you rate your satisfaction with the customer service we provided?

Very satisfied

Satisfied

Dissatisfied

Very dissatisfied