MRC Customer Education Materials Survey

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* 1. How often do you sell a mattress or box spring?

Daily

Weekly

Monthly

On Occasion

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* 2. How often do customers ask about the Bye Bye Mattress program? *Answers are with every sale

Always (daily-every single sale)

Frequently (1-2 weekly-most sales)

Sometimes (monthly-a few sales)

Rarely (a few times-very few sales)

Never (never been asked-no sales)

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* 3. Would you like us to continue offering Cards and/or Posters?

Yes

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* 4. How often do you use the Information Card?

With Every Purchase

Only if a Customer asks about the Fee

Never Used

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* 5. Are your customers often confused by the information on the Card/Posters?

Yes

If Yes, Why?

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* 6. Would you recommend an improvement to the Cards/Posters?

Yes

If Yes, Explain.

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* 7. We are developing some new ideas to expand our Customer Education Outreach. How likely would you be to request the following? (Check all that apply)

Rack Cards (Brochure Sized Panel)

In Store Radio Ads/Announcements

Mattress Runner with information about Bye Bye Mattress

On Hold Messaging Script

Posters

Web Ads

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* 8. What additional translations would be helpful for your customers?

Mandarin

Cantonese

Korean

If Other, What language?

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* 9. How satisfied are you with the ordering process of the Customer Education Materials?

Very Satisfied

Somewhat Satisfied

Neither Satisfied or Dissatisfied

Somewhat Dissatisfied

Very Dissatisfied

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* 10. Do your Customer Education Materials reach you within two weeks?

Yes

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* 11. Are you satisfied with the quality of the Customer Education Materials?

Very Satisfied

Somewhat Satisfied

Neither Satisfied or Dissatisfied

Somewhat Dissatisfied

Very Dissatisfied

Question Title

* 1. How often do you sell a mattress or box spring?

Question Title

* 2. How often do customers ask about the Bye Bye Mattress program? *Answers are with every sale

Question Title

* 3. Would you like us to continue offering Cards and/or Posters?

Question Title

* 4. How often do you use the Information Card?

Question Title

* 5. Are your customers often confused by the information on the Card/Posters?

Question Title

* 6. Would you recommend an improvement to the Cards/Posters?

Question Title

* 7. We are developing some new ideas to expand our Customer Education Outreach. How likely would you be to request the following? (Check all that apply)

Question Title

* 8. What additional translations would be helpful for your customers?

Question Title

* 9. How satisfied are you with the ordering process of the Customer Education Materials?

Question Title

* 10. Do your Customer Education Materials reach you within two weeks?

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* 11. Are you satisfied with the quality of the Customer Education Materials?

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* 12. Any additional questions or comments.