Office of the Chief Scientist (59 MDW/ST) Customer Satisfaction Feedback (2019)

We would be grateful if you would spare a few minutes to give us feedback on your most RECENT interaction with the Office of the Chief Scientist (59MDW/ST), our staff, and/or our website. The results of this optional, non-research survey will be used to improve our service(s). All survey responses are collected anonymously. Questions about this survey may be sent to 59mdw.st@us.af.mil, or call 210-292-2097 for assistance. Air Force survey control number (SCN): AF16-204NR/EXP 30 Sept 2019

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* 1. Please select your status.

	AD AF	AD Army	AD Navy	DoD Civilian	Civilian Contractor
GME (Student, faculty, intern, resident, fellow)	GME (Student, faculty, intern, resident, fellow) AD AF	GME (Student, faculty, intern, resident, fellow) AD Army	GME (Student, faculty, intern, resident, fellow) AD Navy	GME (Student, faculty, intern, resident, fellow) DoD Civilian	GME (Student, faculty, intern, resident, fellow) Civilian Contractor
59 MDW staff	59 MDW staff AD AF	59 MDW staff AD Army	59 MDW staff AD Navy	59 MDW staff DoD Civilian	59 MDW staff Civilian Contractor
Non-59 MDW	Non-59 MDW AD AF	Non-59 MDW AD Army	Non-59 MDW AD Navy	Non-59 MDW DoD Civilian	Non-59 MDW Civilian Contractor

Question Title

* 2. Tell us about your research role (check all that apply).

Principal investigator (PI)-currently

PI-past

Associate investigator (AI)-current

AI-past

Research coordinator

Research staff

Faculty advisor

N/A

Other (please specify)

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* 3. How many active protocols are you participating in currently?

1-2

3-4

5 or more

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* 4. What 59 MDWST staff assistance was provided to you? (check all that apply).

External /Collaborative Agreement (CRADA/MOU/MOA/TAA)

Manuscript development

Non-research (QA, PI, EBP)

N/A - I did not need any help

ST staff did not help me

Proposal development (funding)

Funding source

Contracts

White paper development

Food and Drug Administration (FDA)

Abstract development

Kick-off meeting

Budget

Quad chart

I asked for help and 59 MDWST did not respond

Other (be as specific as possible)

Question Title

* 5. Thinking about your most recent request for assistance from 59MDW/ST, which of our staff member assisted you? (check all that apply).

Statistician

Epidemiologist

Scientist

Project Manager

Coordinator/Assistant

Contract Manager

Budget Analyst

Nurse Scientist

Front Desk Staff

Other (please specify)

Question Title

* 6. Based on your most recent experience how would you rate our staff in the following areas?

	1 - Poor	2 - Fair	3 - Average	4 - Good	5 - Excellent
Staff expertise/knowledge	Staff expertise/knowledge 1 - Poor	Staff expertise/knowledge 2 - Fair	Staff expertise/knowledge 3 - Average	Staff expertise/knowledge 4 - Good	Staff expertise/knowledge 5 - Excellent
Staff availability	Staff availability 1 - Poor	Staff availability 2 - Fair	Staff availability 3 - Average	Staff availability 4 - Good	Staff availability 5 - Excellent
Staff willingness to help	Staff willingness to help 1 - Poor	Staff willingness to help 2 - Fair	Staff willingness to help 3 - Average	Staff willingness to help 4 - Good	Staff willingness to help 5 - Excellent
Friendliness, courtesy and professionalism	Friendliness, courtesy and professionalism 1 - Poor	Friendliness, courtesy and professionalism 2 - Fair	Friendliness, courtesy and professionalism 3 - Average	Friendliness, courtesy and professionalism 4 - Good	Friendliness, courtesy and professionalism 5 - Excellent
Promptness of staff response to requests for assistance	Promptness of staff response to requests for assistance 1 - Poor	Promptness of staff response to requests for assistance 2 - Fair	Promptness of staff response to requests for assistance 3 - Average	Promptness of staff response to requests for assistance 4 - Good	Promptness of staff response to requests for assistance 5 - Excellent
Communication skills (phone, email, written, in-person)	Communication skills (phone, email, written, in-person) 1 - Poor	Communication skills (phone, email, written, in-person) 2 - Fair	Communication skills (phone, email, written, in-person) 3 - Average	Communication skills (phone, email, written, in-person) 4 - Good	Communication skills (phone, email, written, in-person) 5 - Excellent
Consistency of information	Consistency of information 1 - Poor	Consistency of information 2 - Fair	Consistency of information 3 - Average	Consistency of information 4 - Good	Consistency of information 5 - Excellent

Question Title

* 7. How well did 59 MDW/ST services meet your needs?

Not at all

Somewhat

Completely

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 8. Overall how satisfied are you with the customer service you received from 59 MDW/ST?

Very Dissatisfied

Satisfied

Completely Satisfied

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 9. Please indicate your level of agreement with the following statements about our Air Force Medical Service Knowledge Exchange website.

	4 - Totally Agree	3 - Agree	2 - Disagree	1 - Totally Disagree	I didn't know ST had a website
Website is well organized (how easy to find what you need)	Website is well organized (how easy to find what you need) 4 - Totally Agree	Website is well organized (how easy to find what you need) 3 - Agree	Website is well organized (how easy to find what you need) 2 - Disagree	Website is well organized (how easy to find what you need) 1 - Totally Disagree	Website is well organized (how easy to find what you need) I didn't know ST had a website
Content provides helpful information	Content provides helpful information 4 - Totally Agree	Content provides helpful information 3 - Agree	Content provides helpful information 2 - Disagree	Content provides helpful information 1 - Totally Disagree	Content provides helpful information I didn't know ST had a website
Overall, website is a useful resource	Overall, website is a useful resource 4 - Totally Agree	Overall, website is a useful resource 3 - Agree	Overall, website is a useful resource 2 - Disagree	Overall, website is a useful resource 1 - Totally Disagree	Overall, website is a useful resource I didn't know ST had a website

Question Title

* 1. Please select your status.

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* 2. Tell us about your research role (check all that apply).

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* 3. How many active protocols are you participating in currently?

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* 4. What 59 MDWST staff assistance was provided to you? (check all that apply).

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* 5. Thinking about your most recent request for assistance from 59MDW/ST, which of our staff member assisted you? (check all that apply).

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* 6. Based on your most recent experience how would you rate our staff in the following areas?

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* 7. How well did 59 MDW/ST services meet your needs?

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* 8. Overall how satisfied are you with the customer service you received from 59 MDW/ST?

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* 9. Please indicate your level of agreement with the following statements about our Air Force Medical Service Knowledge Exchange website.

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* 10. Tell us how we can improve your research experience. Please be as specific as possible.