The Monitoring Association (TMA) is exploring new certification, certificate, and education programs designed to better support monitoring centers, integrators, manufacturers, technology providers, response teams, and industry professionals.

Your feedback is important and will help shape the future of education and certification programs within the industry. We encourage you to take a few minutes to complete this survey by Friday, August 28.

As a token of our appreciation, participants who provide their contact information at the end of the survey will be entered into a random drawing for a $100 Visa Gift Card. Providing your contact information is optional and will be used solely for the purpose of administering the prize drawing and, if requested, to follow up regarding your responses.

Thank you for taking the time to share your insights and help guide the future of professional development within the industry. If you have any questions regarding TMA's certification programs or this survey, please contact Chris Mahoney, Director of Certification, at cmahoney@tma.us.
Section 1: Respondent Profile (1–2 minutes)

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1. What best describes your role?

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2. How many years have you worked in the industry?

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3. Which sector(s) best describes your organization?

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4. How many employees does your organization have?

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5. Is your organization a current member of TMA?

Section 2: Current Certification Landscape (2 minutes)

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6. Do you or your organization currently hold any industry certifications?

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7. If yes, please list the industry-related certifications.

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8. If your organization currently holds one or more TMA certification, how would you evaluate your overall experience with the certification(s)?
Please share your honest feedback, including what you value most and any suggestions for improvement.

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9. How satisfied are you with the current certifications and certificate programs available to the industry?

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10. What are the biggest education gaps in existing certifications?

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11. If you could improve one aspect of existing industry certifications, what would it be?

Section 3: Demand for New Certifications (3 minutes)

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12. What are the primary reasons your organization would pursue a new certification?

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13. Which position(s) within the monitoring industry do you believe would benefit most from having an individual certification?

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14. What is the primary benefit a new individual certification should deliver?

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15. How important is an industry-recognized certification or certificate when hiring or promoting employees?

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16. If available, which organizational certifications would your company be most interested in pursuing?

Section 4: Business Case & Investment (2 minutes)

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17. What would be a reasonable fee for an individual certification?

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18. What would be a reasonable fee for an organizational certification?

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19. Who would most likely pay for an individual certification?

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20. If a relevant individual certification were available today, how many employees would your organization likely certify within the first year?

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21. What level of impact would new certifications that addressed skill gaps and emerging industry trends have on the industry overall?

Final Question

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22. What additional thoughts or suggestions do you have about certification programs or educational offerings that TMA should consider?

Contact Information

Submission of contact information is optional and will remain confidential; however, it is required for individuals who wish to be eligible for entry into the gift card drawing.

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23. Name

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