District of Taylor Anonymous Community Survey - Core Services and Organizational Review

This anonymous survey is estimated to take approximately 10-15 minutes to complete. The survey will be open from October 15 - November 18, 2019 and is intended to be completed by residents, business owners and visitors to Taylor. The survey cannot be saved and must be completed in one sitting. Please do not include any personal identifying information in your response. The results of the survey will be summarized in a report that will be publicly posted. Questions about the survey can be directed to Andrew Young, Chief Administrative Officer at District of Taylor (ayoung@districtoftaylor.com).

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* 1. Are you currently a resident of Taylor?

yes

If no, where do you live?

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* 2. How long have you lived in Taylor?

less than 1 year

1-5 years

6-10 years

11-20 years

more than 20 years

I do not live in Taylor

Comments

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* 3. Do you own a home in Taylor?

yes

Comments

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* 4. Please choose the age range that best describes you.

18 years of age or younger

19 - 35 years of age

36 - 64 years of age

65 years of age or older

Comments

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* 5. Please choose the answer that best describes your family status

single

couple

family with children

other

Comments

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* 6. Do you work in Taylor?

yes

Comments

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* 7. Do you own or operate a business in Taylor?

yes

Comments

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* 8. What is the best thing about living in /working in or visiting Taylor?

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* 9. What makes Taylor unique from other communities?

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* 10. What aspects of community are most important to you? Please choose your top 3.

employment / business

schools / education

safety / low crime

social / community connections

cost of living / affordable housing

recreation opportunities (indoor / outdoor)

natural environment (clean air, clean water, access to nature)

access to health care

transportation / accessibility (roads, walkability, access to airport)

Comments/Other:

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* 11. How often do you visit/make use of the following municipal facilities?

	frequently	somewhat frequently	rarely	never	N/A
municipal office	municipal office frequently	municipal office somewhat frequently	municipal office rarely	municipal office never	municipal office N/A
why / why not?
medical clinic	medical clinic frequently	medical clinic somewhat frequently	medical clinic rarely	medical clinic never	medical clinic N/A
why / why not?
golf course	golf course frequently	golf course somewhat frequently	golf course rarely	golf course never	golf course N/A
why / why not?
library	library frequently	library somewhat frequently	library rarely	library never	library N/A
why / why not?
community hall	community hall frequently	community hall somewhat frequently	community hall rarely	community hall never	community hall N/A
why / why not?
Peace Island Park	Peace Island Park frequently	Peace Island Park somewhat frequently	Peace Island Park rarely	Peace Island Park never	Peace Island Park N/A
why / why not?
arena	arena frequently	arena somewhat frequently	arena rarely	arena never	arena N/A
why / why not?
community services hub	community services hub frequently	community services hub somewhat frequently	community services hub rarely	community services hub never	community services hub N/A
why / why not?
pool	pool frequently	pool somewhat frequently	pool rarely	pool never	pool N/A
why / why not?
curling club	curling club frequently	curling club somewhat frequently	curling club rarely	curling club never	curling club N/A
why / why not?

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* 12. In your opinion, how valuable is the visitor centre to the community?

very valuable

somewhat valuable

not valuable

not sure

Please explain

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* 13. In your opinion, how valuable is the medical clinic to the community?

very valuable

somewhat valuable

not valuable

not sure

Please explain

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* 14. In your opinion, how valuable is the Lone Wolf Golf Course to the community?

very valuable

somewhat valuable

not valuable

not sure

Please explain

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* 15. In your opinion, how valuable is the library to the community?

very valuable

somewhat valuable

not valuable

not sure

Please explain

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* 16. In your opinion, how valuable is the community hall to the community?

very valuable

somewhat valuable

not valuable

not sure

Please explain

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* 17. In your opinion, how valuable is Peace Island Park to the community?

very valuable

somewhat valuable

not valuable

not sure

Please explain

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* 18. In your opinion, how valuable is the ice arena to the community?

very valuable

somewhat valuable

not valuable

not sure

Please explain

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* 19. In your opinion, how valuable is the fire service to the community?

very valuable

somewhat valuable

not valuable

not sure

Please explain

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* 20. In your opinion, how valuable is the community services hub to the community?

very valuable

somewhat valuable

not valuable

not sure

Please explain

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* 21. In your opinion, how valuable is the pool to the community?

very valuable

somewhat valuable

not valuable

not sure

Please explain

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* 22. In your opinion, how valuable is the curling rink to the community?

very valuable

somewhat valuable

not valuable

not sure

Please explain

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* 23. In your opinion, how valuable are the following community programs and events to the community?

	Very valuable	Somewhat valuable	Not valuable	N/A
Holiday celebrations (e.g. Halloween, Remembrance Day, Easter)	Holiday celebrations (e.g. Halloween, Remembrance Day, Easter) Very valuable	Holiday celebrations (e.g. Halloween, Remembrance Day, Easter) Somewhat valuable	Holiday celebrations (e.g. Halloween, Remembrance Day, Easter) Not valuable	Holiday celebrations (e.g. Halloween, Remembrance Day, Easter) N/A
Please explain
Community social/recreational events (e.g. community fun night, farmers market)	Community social/recreational events (e.g. community fun night, farmers market) Very valuable	Community social/recreational events (e.g. community fun night, farmers market) Somewhat valuable	Community social/recreational events (e.g. community fun night, farmers market) Not valuable	Community social/recreational events (e.g. community fun night, farmers market) N/A
Please explain
Physical fitness programming (e.g. Tai Chi, Zumba, walking group)	Physical fitness programming (e.g. Tai Chi, Zumba, walking group) Very valuable	Physical fitness programming (e.g. Tai Chi, Zumba, walking group) Somewhat valuable	Physical fitness programming (e.g. Tai Chi, Zumba, walking group) Not valuable	Physical fitness programming (e.g. Tai Chi, Zumba, walking group) N/A
Please explain
Youth programs (e.g. Kids Kamp, Kidz Zone)	Youth programs (e.g. Kids Kamp, Kidz Zone) Very valuable	Youth programs (e.g. Kids Kamp, Kidz Zone) Somewhat valuable	Youth programs (e.g. Kids Kamp, Kidz Zone) Not valuable	Youth programs (e.g. Kids Kamp, Kidz Zone) N/A
Please explain
Preschool program	Preschool program Very valuable	Preschool program Somewhat valuable	Preschool program Not valuable	Preschool program N/A
Please explain
Gold Panning Championship	Gold Panning Championship Very valuable	Gold Panning Championship Somewhat valuable	Gold Panning Championship Not valuable	Gold Panning Championship N/A
Please explain

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* 24. How do you prefer to receive information and communicate with the District of Taylor? (check all that apply)

social media (Facebook, Twitter, Instagram)

informal conversation with Council / staff

Taylor Times

Coffee with Council

visit District office

direct email

telephone

online access to information and payment services

Other (please specify)

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* 25. Please rate your level of satisfaction with the Lone Wolf Golf Course

	Very satisfied	Satisfied	Neutral	Dissatisfied	Very dissatisfied
customer service and communication with golf course staff	customer service and communication with golf course staff Very satisfied	customer service and communication with golf course staff Satisfied	customer service and communication with golf course staff Neutral	customer service and communication with golf course staff Dissatisfied	customer service and communication with golf course staff Very dissatisfied
maintenance of golf course	maintenance of golf course Very satisfied	maintenance of golf course Satisfied	maintenance of golf course Neutral	maintenance of golf course Dissatisfied	maintenance of golf course Very dissatisfied
maintenance of practice area	maintenance of practice area Very satisfied	maintenance of practice area Satisfied	maintenance of practice area Neutral	maintenance of practice area Dissatisfied	maintenance of practice area Very dissatisfied
retail store	retail store Very satisfied	retail store Satisfied	retail store Neutral	retail store Dissatisfied	retail store Very dissatisfied
golf lessons and programs	golf lessons and programs Very satisfied	golf lessons and programs Satisfied	golf lessons and programs Neutral	golf lessons and programs Dissatisfied	golf lessons and programs Very dissatisfied
restaurant and catering	restaurant and catering Very satisfied	restaurant and catering Satisfied	restaurant and catering Neutral	restaurant and catering Dissatisfied	restaurant and catering Very dissatisfied
non-golf events held at the Lone Wolf Golf Course (e.g. movie night, farmers market, paint & party nights)	non-golf events held at the Lone Wolf Golf Course (e.g. movie night, farmers market, paint & party nights) Very satisfied	non-golf events held at the Lone Wolf Golf Course (e.g. movie night, farmers market, paint & party nights) Satisfied	non-golf events held at the Lone Wolf Golf Course (e.g. movie night, farmers market, paint & party nights) Neutral	non-golf events held at the Lone Wolf Golf Course (e.g. movie night, farmers market, paint & party nights) Dissatisfied	non-golf events held at the Lone Wolf Golf Course (e.g. movie night, farmers market, paint & party nights) Very dissatisfied

Other comments related to the golf course

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* 26. Please rate your level of satisfaction with the District's public works services

	Very satisfied	Satisfied	Neutral	Dissatisfied	Very dissatisfied
customer service and communications with public works staff	customer service and communications with public works staff Very satisfied	customer service and communications with public works staff Satisfied	customer service and communications with public works staff Neutral	customer service and communications with public works staff Dissatisfied	customer service and communications with public works staff Very dissatisfied
water treatment and distribution	water treatment and distribution Very satisfied	water treatment and distribution Satisfied	water treatment and distribution Neutral	water treatment and distribution Dissatisfied	water treatment and distribution Very dissatisfied
sewer treatment and collection	sewer treatment and collection Very satisfied	sewer treatment and collection Satisfied	sewer treatment and collection Neutral	sewer treatment and collection Dissatisfied	sewer treatment and collection Very dissatisfied
road repair and maintenance	road repair and maintenance Very satisfied	road repair and maintenance Satisfied	road repair and maintenance Neutral	road repair and maintenance Dissatisfied	road repair and maintenance Very dissatisfied
snow / ice clearing	snow / ice clearing Very satisfied	snow / ice clearing Satisfied	snow / ice clearing Neutral	snow / ice clearing Dissatisfied	snow / ice clearing Very dissatisfied
street sweeping	street sweeping Very satisfied	street sweeping Satisfied	street sweeping Neutral	street sweeping Dissatisfied	street sweeping Very dissatisfied
weed and grass control	weed and grass control Very satisfied	weed and grass control Satisfied	weed and grass control Neutral	weed and grass control Dissatisfied	weed and grass control Very dissatisfied
street lighting	street lighting Very satisfied	street lighting Satisfied	street lighting Neutral	street lighting Dissatisfied	street lighting Very dissatisfied
cemetery operations	cemetery operations Very satisfied	cemetery operations Satisfied	cemetery operations Neutral	cemetery operations Dissatisfied	cemetery operations Very dissatisfied

Other comments related to public works?

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* 27. Please rate your level of satisfaction with the District's protective services

	Very satisfied	Satisfied	Neutral	Dissatisfied	Very dissatisfied
customer service and communication with Protective Services staff	customer service and communication with Protective Services staff Very satisfied	customer service and communication with Protective Services staff Satisfied	customer service and communication with Protective Services staff Neutral	customer service and communication with Protective Services staff Dissatisfied	customer service and communication with Protective Services staff Very dissatisfied
reactive complaints-based approach to bylaw enforcement	reactive complaints-based approach to bylaw enforcement Very satisfied	reactive complaints-based approach to bylaw enforcement Satisfied	reactive complaints-based approach to bylaw enforcement Neutral	reactive complaints-based approach to bylaw enforcement Dissatisfied	reactive complaints-based approach to bylaw enforcement Very dissatisfied
emergency response (fire, medical emergency, motor vehicle accidents)	emergency response (fire, medical emergency, motor vehicle accidents) Very satisfied	emergency response (fire, medical emergency, motor vehicle accidents) Satisfied	emergency response (fire, medical emergency, motor vehicle accidents) Neutral	emergency response (fire, medical emergency, motor vehicle accidents) Dissatisfied	emergency response (fire, medical emergency, motor vehicle accidents) Very dissatisfied
disaster and emergency planning	disaster and emergency planning Very satisfied	disaster and emergency planning Satisfied	disaster and emergency planning Neutral	disaster and emergency planning Dissatisfied	disaster and emergency planning Very dissatisfied
prevention services (e.g. inspections, fire code enforcement)	prevention services (e.g. inspections, fire code enforcement) Very satisfied	prevention services (e.g. inspections, fire code enforcement) Satisfied	prevention services (e.g. inspections, fire code enforcement) Neutral	prevention services (e.g. inspections, fire code enforcement) Dissatisfied	prevention services (e.g. inspections, fire code enforcement) Very dissatisfied
public education	public education Very satisfied	public education Satisfied	public education Neutral	public education Dissatisfied	public education Very dissatisfied

Other comments related to protective services?

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* 28. Please rate your level of satisfaction with the District's administration and corporate services

	Very satisfied	Satisfied	Neutral	Dissatisfied	Very dissatisfied
customer service and communication provided by District office staff	customer service and communication provided by District office staff Very satisfied	customer service and communication provided by District office staff Satisfied	customer service and communication provided by District office staff Neutral	customer service and communication provided by District office staff Dissatisfied	customer service and communication provided by District office staff Very dissatisfied
Council meetings and minutes	Council meetings and minutes Very satisfied	Council meetings and minutes Satisfied	Council meetings and minutes Neutral	Council meetings and minutes Dissatisfied	Council meetings and minutes Very dissatisfied
financial administration (e.g. tax / utility payments)	financial administration (e.g. tax / utility payments) Very satisfied	financial administration (e.g. tax / utility payments) Satisfied	financial administration (e.g. tax / utility payments) Neutral	financial administration (e.g. tax / utility payments) Dissatisfied	financial administration (e.g. tax / utility payments) Very dissatisfied
District bylaws and policies	District bylaws and policies Very satisfied	District bylaws and policies Satisfied	District bylaws and policies Neutral	District bylaws and policies Dissatisfied	District bylaws and policies Very dissatisfied
planning and development services (e.g. rezoning applications)	planning and development services (e.g. rezoning applications) Very satisfied	planning and development services (e.g. rezoning applications) Satisfied	planning and development services (e.g. rezoning applications) Neutral	planning and development services (e.g. rezoning applications) Dissatisfied	planning and development services (e.g. rezoning applications) Very dissatisfied
freedom of information requests	freedom of information requests Very satisfied	freedom of information requests Satisfied	freedom of information requests Neutral	freedom of information requests Dissatisfied	freedom of information requests Very dissatisfied
elections administration	elections administration Very satisfied	elections administration Satisfied	elections administration Neutral	elections administration Dissatisfied	elections administration Very dissatisfied
economic development	economic development Very satisfied	economic development Satisfied	economic development Neutral	economic development Dissatisfied	economic development Very dissatisfied

Other comments related to District administration / corporate services?

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* 29. Please rate your level of satisfaction with the following community services

	Very satisfied	Satisfied	Neutral	Dissatisfied	Very dissatisfied
customer service and communication provided by community services staff	customer service and communication provided by community services staff Very satisfied	customer service and communication provided by community services staff Satisfied	customer service and communication provided by community services staff Neutral	customer service and communication provided by community services staff Dissatisfied	customer service and communication provided by community services staff Very dissatisfied
general fitness programs	general fitness programs Very satisfied	general fitness programs Satisfied	general fitness programs Neutral	general fitness programs Dissatisfied	general fitness programs Very dissatisfied
pool / swimming programs	pool / swimming programs Very satisfied	pool / swimming programs Satisfied	pool / swimming programs Neutral	pool / swimming programs Dissatisfied	pool / swimming programs Very dissatisfied
youth programs (e.g. Kids Kamp, preschool)	youth programs (e.g. Kids Kamp, preschool) Very satisfied	youth programs (e.g. Kids Kamp, preschool) Satisfied	youth programs (e.g. Kids Kamp, preschool) Neutral	youth programs (e.g. Kids Kamp, preschool) Dissatisfied	youth programs (e.g. Kids Kamp, preschool) Very dissatisfied
communication and social media	communication and social media Very satisfied	communication and social media Satisfied	communication and social media Neutral	communication and social media Dissatisfied	communication and social media Very dissatisfied
publications/advertising	publications/advertising Very satisfied	publications/advertising Satisfied	publications/advertising Neutral	publications/advertising Dissatisfied	publications/advertising Very dissatisfied
tourism/visitor centre	tourism/visitor centre Very satisfied	tourism/visitor centre Satisfied	tourism/visitor centre Neutral	tourism/visitor centre Dissatisfied	tourism/visitor centre Very dissatisfied

Other comments related to community services?

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* 30. Please rate your level of satisfaction with parks and facilities maintenance

	Very satisfied	Satisfied	Neutral	Dissatisfied	Very dissatisfied
customer service and communication with parks and facilities staff	customer service and communication with parks and facilities staff Very satisfied	customer service and communication with parks and facilities staff Satisfied	customer service and communication with parks and facilities staff Neutral	customer service and communication with parks and facilities staff Dissatisfied	customer service and communication with parks and facilities staff Very dissatisfied
facility scheduling	facility scheduling Very satisfied	facility scheduling Satisfied	facility scheduling Neutral	facility scheduling Dissatisfied	facility scheduling Very dissatisfied
arena building maintenance (internal / external)	arena building maintenance (internal / external) Very satisfied	arena building maintenance (internal / external) Satisfied	arena building maintenance (internal / external) Neutral	arena building maintenance (internal / external) Dissatisfied	arena building maintenance (internal / external) Very dissatisfied
curling club/pool building maintenance (internal / external)	curling club/pool building maintenance (internal / external) Very satisfied	curling club/pool building maintenance (internal / external) Satisfied	curling club/pool building maintenance (internal / external) Neutral	curling club/pool building maintenance (internal / external) Dissatisfied	curling club/pool building maintenance (internal / external) Very dissatisfied
community hall building maintenance (internal / external)	community hall building maintenance (internal / external) Very satisfied	community hall building maintenance (internal / external) Satisfied	community hall building maintenance (internal / external) Neutral	community hall building maintenance (internal / external) Dissatisfied	community hall building maintenance (internal / external) Very dissatisfied
grass and garden maintenance of public spaces (e.g. parks, playgrounds, trails, outdoor recreation)	grass and garden maintenance of public spaces (e.g. parks, playgrounds, trails, outdoor recreation) Very satisfied	grass and garden maintenance of public spaces (e.g. parks, playgrounds, trails, outdoor recreation) Satisfied	grass and garden maintenance of public spaces (e.g. parks, playgrounds, trails, outdoor recreation) Neutral	grass and garden maintenance of public spaces (e.g. parks, playgrounds, trails, outdoor recreation) Dissatisfied	grass and garden maintenance of public spaces (e.g. parks, playgrounds, trails, outdoor recreation) Very dissatisfied

Other comments related to parks and facilities maintenance?

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* 31. Are there any municipal services you would like to see added or improved?

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* 32. How would you rate the level of value you receive from the municipality in exchange for your tax dollars?

very high value

somewhat high value

neutral / not sure

somewhat low value

very low value

not applicable

If low value please explain

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* 33. Would you be willing to pay more taxes and/or user fees in exchange for increased/improved levels of service?

yes - up to $50/year more depending on the services provided

yes - up to $100/year more depending on the services provided

yes - up to $200/year more depending on the services provided

no - I would not be willing to pay more for increased services

not sure

Comments

District of Taylor Anonymous Community Survey - Core Services and Organizational Review

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* 1. Are you currently a resident of Taylor?

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* 2. How long have you lived in Taylor?

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* 3. Do you own a home in Taylor?

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* 4. Please choose the age range that best describes you.

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* 5. Please choose the answer that best describes your family status

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* 6. Do you work in Taylor?

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* 7. Do you own or operate a business in Taylor?

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* 8. What is the best thing about living in /working in or visiting Taylor?

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* 9. What makes Taylor unique from other communities?

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* 10. What aspects of community are most important to you? Please choose your top 3.

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* 11. How often do you visit/make use of the following municipal facilities?

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* 12. In your opinion, how valuable is the visitor centre to the community?

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* 13. In your opinion, how valuable is the medical clinic to the community?

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* 14. In your opinion, how valuable is the Lone Wolf Golf Course to the community?

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* 15. In your opinion, how valuable is the library to the community?

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* 16. In your opinion, how valuable is the community hall to the community?

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* 17. In your opinion, how valuable is Peace Island Park to the community?

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* 18. In your opinion, how valuable is the ice arena to the community?

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* 19. In your opinion, how valuable is the fire service to the community?

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* 20. In your opinion, how valuable is the community services hub to the community?

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* 21. In your opinion, how valuable is the pool to the community?

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* 22. In your opinion, how valuable is the curling rink to the community?

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* 23. In your opinion, how valuable are the following community programs and events to the community?

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* 24. How do you prefer to receive information and communicate with the District of Taylor? (check all that apply)

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* 25. Please rate your level of satisfaction with the Lone Wolf Golf Course

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* 26. Please rate your level of satisfaction with the District's public works services

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* 27. Please rate your level of satisfaction with the District's protective services

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* 28. Please rate your level of satisfaction with the District's administration and corporate services

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* 29. Please rate your level of satisfaction with the following community services

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* 30. Please rate your level of satisfaction with parks and facilities maintenance

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* 31. Are there any municipal services you would like to see added or improved?

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* 32. How would you rate the level of value you receive from the municipality in exchange for your tax dollars?

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* 33. Would you be willing to pay more taxes and/or user fees in exchange for increased/improved levels of service?

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* 34. Thank you for completing the survey. Do you have any other comments or suggestions for the District's Core Services and Organizational Review?