Transit Evaluation Survey for TCATA

Please take a few minutes to answer the following question on public transportation in the Benton Harbor and St. Joseph Area. Thank you!

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* 1. Have you used public transit in the last three months?

Yes

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* 2. If Yes, which service

Dial a Ride Service

Blue Route

Red Route

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* 3. Are you a regular rider?

Yes

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* 4. Do you have access to a reliable car on a regular basis?

Always

Sometimes

Never

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* 5. Which statement best describes your understanding of existing bus service

I have a good understanding of the line haul/fixed route service (Blue and Red Routes)

I generally know how the bus service operates and ride the bus occasionally.

I know there is bus service, but I don't know much about the bus routes, schedules or other services they offer.

I am not aware of any bus service.

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* 6. What is your primary source of information about bus services?

Printed schedules, brochures, posters

Bus Drivers

Friends/Word of mouth

I never have seen or heard any information about bus service in the area

Website:

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* 7. SERVICE PREFERENCES /PRIORITIES

These next few questions ask you about preference and priorities for service. Please rank the importance of each of the service characteristics on a scale of 1 (not important) to 5 (very important).

	1 (Not Important)	2 (Slightly Important)	3 (Important)	4 (Fairly Important)	5 (Very Important)
A scheduled bus service that is a short walk from my home	A scheduled bus service that is a short walk from my home 1 (Not Important)	A scheduled bus service that is a short walk from my home 2 (Slightly Important)	A scheduled bus service that is a short walk from my home 3 (Important)	A scheduled bus service that is a short walk from my home 4 (Fairly Important)	A scheduled bus service that is a short walk from my home 5 (Very Important)
Expand bus service so busses go more places	Expand bus service so busses go more places 1 (Not Important)	Expand bus service so busses go more places 2 (Slightly Important)	Expand bus service so busses go more places 3 (Important)	Expand bus service so busses go more places 4 (Fairly Important)	Expand bus service so busses go more places 5 (Very Important)
More bus service on weekend days	More bus service on weekend days 1 (Not Important)	More bus service on weekend days 2 (Slightly Important)	More bus service on weekend days 3 (Important)	More bus service on weekend days 4 (Fairly Important)	More bus service on weekend days 5 (Very Important)
More bus service on weekdays	More bus service on weekdays 1 (Not Important)	More bus service on weekdays 2 (Slightly Important)	More bus service on weekdays 3 (Important)	More bus service on weekdays 4 (Fairly Important)	More bus service on weekdays 5 (Very Important)
Bus service that starts earlier in the morning	Bus service that starts earlier in the morning 1 (Not Important)	Bus service that starts earlier in the morning 2 (Slightly Important)	Bus service that starts earlier in the morning 3 (Important)	Bus service that starts earlier in the morning 4 (Fairly Important)	Bus service that starts earlier in the morning 5 (Very Important)
Bus service that ends later in the evening	Bus service that ends later in the evening 1 (Not Important)	Bus service that ends later in the evening 2 (Slightly Important)	Bus service that ends later in the evening 3 (Important)	Bus service that ends later in the evening 4 (Fairly Important)	Bus service that ends later in the evening 5 (Very Important)
A bus that gets me to my destination quickly	A bus that gets me to my destination quickly 1 (Not Important)	A bus that gets me to my destination quickly 2 (Slightly Important)	A bus that gets me to my destination quickly 3 (Important)	A bus that gets me to my destination quickly 4 (Fairly Important)	A bus that gets me to my destination quickly 5 (Very Important)
Lower fares	Lower fares 1 (Not Important)	Lower fares 2 (Slightly Important)	Lower fares 3 (Important)	Lower fares 4 (Fairly Important)	Lower fares 5 (Very Important)
Easier to understand fares	Easier to understand fares 1 (Not Important)	Easier to understand fares 2 (Slightly Important)	Easier to understand fares 3 (Important)	Easier to understand fares 4 (Fairly Important)	Easier to understand fares 5 (Very Important)

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* 8. What are the nearest cross streets to your home? (Example Madeline / Jewett)

Street Name:

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* 9. Are there places you want to go that you can't get to on Dial a Ride or the Blue or Red Line Haul Bus?
If so, where would like to see service added or improved? (Be as specific as possible)

Location, City, Name of Place

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* 10. Which of the following best describes you?

Not working/ Student

Not working/ Looking for a job

Employed part time

Employed Full Time

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* 11. Have you ever lost a job because of lack of transportation to work?

Yes

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* 12. Have you ever turned down a job offer because of no transportation?

Yes

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* 13. If yes, please indicate the location of job that you lost or had to turn down.

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* 14. What is your age in years?

Under 19

20-29

30-49

50-64

65 and older

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* 15. If you would like to be included on a contact list for more information about improving public transit, please provide us your contact information.

Name:

Email:

Mailing Address:

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* 1. Have you used public transit in the last three months?

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* 2. If Yes, which service

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* 3. Are you a regular rider?

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* 4. Do you have access to a reliable car on a regular basis?

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* 5. Which statement best describes your understanding of existing bus service

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* 6. What is your primary source of information about bus services?

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* 7. SERVICE PREFERENCES /PRIORITIES These next few questions ask you about preference and priorities for service. Please rank the importance of each of the service characteristics on a scale of 1 (not important) to 5 (very important).

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* 8. What are the nearest cross streets to your home? (Example Madeline / Jewett)

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* 9. Are there places you want to go that you can't get to on Dial a Ride or the Blue or Red Line Haul Bus?If so, where would like to see service added or improved? (Be as specific as possible)

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* 10. Which of the following best describes you?

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* 11. Have you ever lost a job because of lack of transportation to work?

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* 12. Have you ever turned down a job offer because of no transportation?

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* 13. If yes, please indicate the location of job that you lost or had to turn down.

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* 14. What is your age in years?

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* 15. If you would like to be included on a contact list for more information about improving public transit, please provide us your contact information.

* 7. SERVICE PREFERENCES /PRIORITIES

These next few questions ask you about preference and priorities for service. Please rank the importance of each of the service characteristics on a scale of 1 (not important) to 5 (very important).

* 9. Are there places you want to go that you can't get to on Dial a Ride or the Blue or Red Line Haul Bus?
If so, where would like to see service added or improved? (Be as specific as possible)