TAZREACH Feedback Survey

TAZREACH - 'Improving access to health services across Tasmania'

We invite you to take part in the TAZREACH client feedback survey.

We would like to hear about your experience of the outreach service you have accessed. Your feedback will be used to improve services for people in Tasmania.

The survey takes just a few minutes to complete, but please take your time as your feedback is important to us. What you say is private and you will not be identified.

You do not have to answer every question.

For more information on TAZREACH, please visit our website www.dhhs.tas.gov.au/healthprofessionals/tazreach

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* 1. Which kind of health professional did you see (eg. pain management team, medical specialist, midwife, etc)?

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* 2. At what type of venue was the service provided?

Aboriginal organisation

Local hospital

Community Health Centre

GP rooms

Other

Other (please specify)

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* 3. In which town or locality did you access this service?

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* 4. How did you find out about this service?

My GP

Another health professional

Aboriginal organisation

My local community

Friends

Other (please specify)

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* 5. How would you rate the comfort of the clinic or venue where you accessed this service?

Very good

Good

Adequate

Poor

Very poor

Comments

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* 6. Did the reception staff at the venue, where you accessed this service, treat you/your family member with respect?

Yes

Not sure

Comments

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* 7. Was the health professional caring for you/ your family member respectful and culturally sensitive ?

Yes

Not sure

Comments

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* 8. Did the health professional caring for you/ your family member explain things in a way that you could understand?

Yes

Not sure

Comments

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* 9. Did you receive all the information you needed from the health professional caring for you/ your family member?

Lots of good information was provided

Information was satisfactory

After the appointment I realised that I needed some more information

Comments

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* 10. What kind of information did you want from your health care provider?

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* 11. Was the service reasonably priced?

Yes

Not sure

Not applicable

Comments

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* 12. Would you recommend this service to others if they needed it?

Yes

Not sure

Comments

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* 13. By accessing this service closer to home, how has this helped you/ your family member? [You may select more than one answer.]

I avoided travel costs

I did not have to arrange a community car or private transport to another town

It was physically easier for me because it is hard for me to walk or drive

I avoided having to travel interstate

It saved me having to take more time off work

I had less time away from home responsibilities

It did not cost as much overall

Other (please specify)

Question Title

* 1. Which kind of health professional did you see (eg. pain management team, medical specialist, midwife, etc)?

Question Title

* 2. At what type of venue was the service provided?

Question Title

* 3. In which town or locality did you access this service?

Question Title

* 4. How did you find out about this service?

Question Title

* 5. How would you rate the comfort of the clinic or venue where you accessed this service?

Question Title

* 6. Did the reception staff at the venue, where you accessed this service, treat you/your family member with respect?

Question Title

* 7. Was the health professional caring for you/ your family member respectful and culturally sensitive ?

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* 8. Did the health professional caring for you/ your family member explain things in a way that you could understand?

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* 9. Did you receive all the information you needed from the health professional caring for you/ your family member?

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* 10. What kind of information did you want from your health care provider?

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* 11. Was the service reasonably priced?

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* 12. Would you recommend this service to others if they needed it?

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* 13. By accessing this service closer to home, how has this helped you/ your family member? [You may select more than one answer.]

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* 14. What could be done to improve your experience?