Complaints Satisfaction Survey Question Title Blackwood is aware that you have recently logged a complaint with us. You have been sent this link because we value your feedback on how we handled your complaint. Please take a few minutes to answer 4 short questions about the complaints process. We take your comments seriously and use your feedback to improve our service. Question Title * 1. Complaint Number (optional) Question Title * 2. When you needed to contact us about your complaint, was getting hold of the right person easy or difficult? Easy Difficult Question Title * 3. Were you kept informed of the progress of your complaint? Yes No Comments Question Title * 4. Were you satisfied with the time it took to deal with your complaint? Yes No Question Title * 5. Taking everything into account, how satisfied or dissatisfied are you with the service provided regarding your complaint? Very dissatisfied Dissatisfied Neither satisfied nor dissatisfied Satisfied Very satisfied Comments Thank you for your feedback. Done