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Benzmobility Customer Satisfaction Survey
1.
On a scale of 0 to 10,
How likely is it that you would recommend Benzmobility to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
2.
Overall, how satisfied or dissatisfied are you with Benzmobility?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
3.
Which of the following words would you use to describe Benzmobility? Select all that apply.
Reliable
High quality
Useful
Unique
Good value for money
Overpriced
Impractical
Ineffective
Poor quality
Unreliable
4.
How responsive have we been to your questions or concerns about your vehicle??
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Not applicable
5.
How long have you been a customer of Benzmobility?
This is my first purchase
Less than a year
1 - 3 years
4 or more years
I haven't made a purchase yet
6.
How likely are you to purchase any of Benzmobility's services again?
Extremely likely
Very likely
Somewhat likely
Not so likely
Not at all likely
7.
Do you have any other comments, questions, or concerns?