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Customer Survey
1.
On a scale of 0 to 10,
How likely is it that you would recommend our Salon to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
2.
Overall, how satisfied or dissatisfied are you with our business?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
3.
Which of the following words would you use to describe our services? Select all that apply.
Reliable
High quality
Good value for money
Overpriced
Poor quality
Unreliable
4.
How well do our services meet your needs?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
5.
How would you rate the quality of our grooms?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
6.
How would you rate the value for money of our services?
Excellent
Above average
Average
Below average
Poor
7.
How responsive have we been to your questions about our services?
Extremely responsive
Very responsive
Somewhat responsive
Not at all responsive
Not applicable
8.
How long have you been a customer of our Salon?
This is my first time
Less than six months
Six months to a year
1 - 2 years
3 or more years
I haven't been in for my groom yet
9.
How likely are you to use any of our services again?
Extremely likely
Very likely
Somewhat likely
Not so likely
Not at all likely
10.
How satisfied are you with our customer service?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
Current Progress,
0 of 10 answered