Parsons Memorial Library 2019 Community Survey

To best serve the needs of our community, we would like to know more

about how you use the library and how we can grow and improve.

This survey has 18 questions and should take roughly 10 minutes to complete.
Additional comments are welcome and encouraged.

Surveys are NOT limited to one per household.

Complete our survey for a chance to win!
To thank you for your time, we're offering a chance to win

a $50 Nonesuch Books gift certificate.
Details are at the end of the survey, question 18.

Survey ends July 31, 2019

Question Title

* 1. How often do you use the Parsons Memorial Library?

More than once a week

Once a week

A few times a month

Once a month

Every couple of months

Every six months

Never

Question Title

* 2. What is your main reason for using the library?

To borrow books or materials

To get information or do research

To use the children's area

To use the internet or computers

To use the copy machine

To read magazines and newspapers

To attend programs

To attend meetings

To accompany someone

To find a quiet place to work

To use inter-library loans

n/a

Other (please specify)

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* 3. If you don't use the library regularly, please tell us why.

Parsons Memorial Library is too far from my home

Don't use any libraries

Use the library at school/college

Use a different public library nearby

Prefer to purchase books/magazines/DVDs etc.

Use internet as source for most information

Don't have transportation

Library hours are not convenient

I don't know what the library offers

Don't find PML a pleasant environment

Other (please specify)

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* 4. Do you use other libraries in the area?

Yes

Which libraries and towns? (please specify)

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* 5. How would you evaluate the library's services in the following areas?
Please rank on a scale of 1 - 5 with 1 = Poor and 5 = Excellent.

	Poor	Below Average/Needs Improvement	Average	Above Average/Good	Excellent	N/A
Collection (books, DVDs, music, periodicals, etc.)	Collection (books, DVDs, music, periodicals, etc.) Poor	Collection (books, DVDs, music, periodicals, etc.) Below Average/Needs Improvement	Collection (books, DVDs, music, periodicals, etc.) Average	Collection (books, DVDs, music, periodicals, etc.) Above Average/Good	Collection (books, DVDs, music, periodicals, etc.) Excellent	Collection (books, DVDs, music, periodicals, etc.) N/A
Patron computers/internet access	Patron computers/internet access Poor	Patron computers/internet access Below Average/Needs Improvement	Patron computers/internet access Average	Patron computers/internet access Above Average/Good	Patron computers/internet access Excellent	Patron computers/internet access N/A
Availability of desired materials	Availability of desired materials Poor	Availability of desired materials Below Average/Needs Improvement	Availability of desired materials Average	Availability of desired materials Above Average/Good	Availability of desired materials Excellent	Availability of desired materials N/A
Inter-library loans	Inter-library loans Poor	Inter-library loans Below Average/Needs Improvement	Inter-library loans Average	Inter-library loans Above Average/Good	Inter-library loans Excellent	Inter-library loans N/A
Customer service	Customer service Poor	Customer service Below Average/Needs Improvement	Customer service Average	Customer service Above Average/Good	Customer service Excellent	Customer service N/A
Programs (classes, story times, etc.)	Programs (classes, story times, etc.) Poor	Programs (classes, story times, etc.) Below Average/Needs Improvement	Programs (classes, story times, etc.) Average	Programs (classes, story times, etc.) Above Average/Good	Programs (classes, story times, etc.) Excellent	Programs (classes, story times, etc.) N/A
Online services (Alfred website page, Facebook page, online catalog, etc.)	Online services (Alfred website page, Facebook page, online catalog, etc.) Poor	Online services (Alfred website page, Facebook page, online catalog, etc.) Below Average/Needs Improvement	Online services (Alfred website page, Facebook page, online catalog, etc.) Average	Online services (Alfred website page, Facebook page, online catalog, etc.) Above Average/Good	Online services (Alfred website page, Facebook page, online catalog, etc.) Excellent	Online services (Alfred website page, Facebook page, online catalog, etc.) N/A
Community information	Community information Poor	Community information Below Average/Needs Improvement	Community information Average	Community information Above Average/Good	Community information Excellent	Community information N/A

Additional comments

Question Title

* 6. How would you evaluate the library facility?
Please rank on a scale of 1 - 5 with 1 = Poor and 5 = Excellent.

	Poor	Below Average/Needs Improvement	Average	Above Average/Good	Excellent	N/A
Condition of the outside of Parsons Memorial Library	Condition of the outside of Parsons Memorial Library Poor	Condition of the outside of Parsons Memorial Library Below Average/Needs Improvement	Condition of the outside of Parsons Memorial Library Average	Condition of the outside of Parsons Memorial Library Above Average/Good	Condition of the outside of Parsons Memorial Library Excellent	Condition of the outside of Parsons Memorial Library N/A
Condition of the inside of Parsons Memorial Library	Condition of the inside of Parsons Memorial Library Poor	Condition of the inside of Parsons Memorial Library Below Average/Needs Improvement	Condition of the inside of Parsons Memorial Library Average	Condition of the inside of Parsons Memorial Library Above Average/Good	Condition of the inside of Parsons Memorial Library Excellent	Condition of the inside of Parsons Memorial Library N/A
Ease of access entering the library	Ease of access entering the library Poor	Ease of access entering the library Below Average/Needs Improvement	Ease of access entering the library Average	Ease of access entering the library Above Average/Good	Ease of access entering the library Excellent	Ease of access entering the library N/A
Ease of access within the library	Ease of access within the library Poor	Ease of access within the library Below Average/Needs Improvement	Ease of access within the library Average	Ease of access within the library Above Average/Good	Ease of access within the library Excellent	Ease of access within the library N/A
Provision of seating and tables	Provision of seating and tables Poor	Provision of seating and tables Below Average/Needs Improvement	Provision of seating and tables Average	Provision of seating and tables Above Average/Good	Provision of seating and tables Excellent	Provision of seating and tables N/A
Provision of comfortable reading areas	Provision of comfortable reading areas Poor	Provision of comfortable reading areas Below Average/Needs Improvement	Provision of comfortable reading areas Average	Provision of comfortable reading areas Above Average/Good	Provision of comfortable reading areas Excellent	Provision of comfortable reading areas N/A
Adequate lighting	Adequate lighting Poor	Adequate lighting Below Average/Needs Improvement	Adequate lighting Average	Adequate lighting Above Average/Good	Adequate lighting Excellent	Adequate lighting N/A
Cleanliness	Cleanliness Poor	Cleanliness Below Average/Needs Improvement	Cleanliness Average	Cleanliness Above Average/Good	Cleanliness Excellent	Cleanliness N/A

Additional comments

Question Title

* 7. Do the hours of operation meet your needs?

	Yes	No
Meets your needs	Meets your needs Yes	Meets your needs No
Needs to open earlier	Needs to open earlier Yes	Needs to open earlier No
Needs to close later	Needs to close later Yes	Needs to close later No
Needs more open weekdays	Needs more open weekdays Yes	Needs more open weekdays No
Needs more weekend hours	Needs more weekend hours Yes	Needs more weekend hours No

Other (please specify)

Question Title

* 8. Ideally, how would you like to be notified about library programs and events?
Check all that apply.

Alfred town website

Facebook

Newspapers

Signs or flyers in the library

Signs or flyers around town

Word of mouth

Library staff

Email blast

Creation of a Parsons Memorial Library website

Other (please specify)

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* 9. If you don't visit the Parsons Memorial Library, what would draw you there?

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* 10. If you visit the library regularly, what keeps you coming back -- or what is your favorite thing?

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* 11. In an effort to tailor our collection and services to the needs and wishes of the community, we would like to learn something about you. Providing the information below is completely voluntary. All information will be kept strictly confidential. Your responses to the final questions will help us continually improve our services.

Please provide your age.

12 or under

13-18

19-24

25-39

40-49

50-59

60-69

70-79

80 and above

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* 12. Are there any children under the age of 18 living in your home?

Yes

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* 13. Are any of these children of preschool age?

Yes

If yes, how many?

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* 14. What is the highest level of education you have completed?

Some high school

High school graduate or GED

Some college

College degree or higher

Other (please specify)

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* 15. What is your employment status?

Student full-time

Student part-time

Self-employed

Employed full-time

Employed part-time

Homemaker

Retired

Unemployed or not working

Other

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* 16. Would you like to be contacted for follow-up?
If yes, please provide your contact info.
If no, please skip to #17.

Name

City/Town

Email Address

Phone Number

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* 17. If you have any other comments, please add them here:

Thank you for taking the time to complete this survey!
We're planning for a bright future!

Question Title

* 18. Enter to win in a $50 Nonesuch Books gift certificate!
In thanks for your time, we're offering a chance to win a $50 Nonesuch Books gift certificate. Provide contact info to enter. (This will not be saved.) Survey ends 7/31/2019, the winner will be randomly drawn 8/1/2019.

Name

Email Address

Phone Number

Parsons Memorial Library 2019 Community Survey

Question Title

* 1. How often do you use the Parsons Memorial Library?

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* 2. What is your main reason for using the library?

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* 3. If you don't use the library regularly, please tell us why.

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* 4. Do you use other libraries in the area?

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* 5. How would you evaluate the library's services in the following areas?Please rank on a scale of 1 - 5 with 1 = Poor and 5 = Excellent.

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* 6. How would you evaluate the library facility?Please rank on a scale of 1 - 5 with 1 = Poor and 5 = Excellent.

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* 7. Do the hours of operation meet your needs?

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* 8. Ideally, how would you like to be notified about library programs and events?Check all that apply.

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* 9. If you don't visit the Parsons Memorial Library, what would draw you there?

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* 10. If you visit the library regularly, what keeps you coming back -- or what is your favorite thing?

Question Title

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* 12. Are there any children under the age of 18 living in your home?

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* 13. Are any of these children of preschool age?

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* 14. What is the highest level of education you have completed?

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* 15. What is your employment status?

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* 16. Would you like to be contacted for follow-up?If yes, please provide your contact info.If no, please skip to #17.

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* 17. If you have any other comments, please add them here:

Question Title

* 18. Enter to win in a $50 Nonesuch Books gift certificate! In thanks for your time, we're offering a chance to win a $50 Nonesuch Books gift certificate. Provide contact info to enter. (This will not be saved.) Survey ends 7/31/2019, the winner will be randomly drawn 8/1/2019.

* 5. How would you evaluate the library's services in the following areas?
Please rank on a scale of 1 - 5 with 1 = Poor and 5 = Excellent.

* 6. How would you evaluate the library facility?
Please rank on a scale of 1 - 5 with 1 = Poor and 5 = Excellent.

* 8. Ideally, how would you like to be notified about library programs and events?
Check all that apply.

* 16. Would you like to be contacted for follow-up?
If yes, please provide your contact info.
If no, please skip to #17.

* 18. Enter to win in a $50 Nonesuch Books gift certificate!
In thanks for your time, we're offering a chance to win a $50 Nonesuch Books gift certificate. Provide contact info to enter. (This will not be saved.) Survey ends 7/31/2019, the winner will be randomly drawn 8/1/2019.