Skip to content

Planning and Growth Management (PGM) Website Rebuild Survey

The Department of Planning and Growth Management (PGM) is redesigning its website to better serve residents, businesses, and development professionals.

This short survey is intended to gather feedback on how the current website is used, what works well, and what can be improved. Your input will help guide the design, content, and functionality of the new PGM website. The survey should take only a few minutes to complete, and all responses will be used to inform the website redesign effort.
CURRENT WEBSITE USAGE
1.How frequently do you use the current PGM website (select one)?
2.What tasks do you typically visit the website to complete (select all that apply)?
3.How satisfied are you with the current PGM website?
0 - Not applicable
1 – Very dissatisfied
2
3
4
5 – Very satisfied
GOALS FOR THE NEW WEBSITE
4.What should the new website help you do more easily?
CONTENT REQUIREMENTS
5.What new or additional content types should be added?
FUNCTIONAL REQUIREMENTS
6.Which self-service features are most valuable to you?
7.How should content be organized on the new website?
DESIGN & BRANDING
8.Are there other local government websites you admire or find easy to navigate as design inspiration?
9.Please provide a link:
DEVICES & USAGE CONTEXT
10.Which devices do you primarily use to access the website?
11.Do you access the site on mobile or low-bandwidth networks?
SEARCH & DISCOVERABILITY
12.How do you typically find information on the site?
13.What makes a PGM web form difficult to complete?
14.Please provide a link to any PGM web form you have found difficult to complete.
COMMUNICATIONS & NOTIFICATIONS
15.How would you prefer to receive updates from PGM?
16.What usually causes you to call or visit the county instead of using the PGM website?
17.Would you like to share additional comments or suggestions?
18.If Yes: Open-ended (Comment Box)
Thank you very much for taking the time to complete this survey! Your feedback will help the Department of Planning & Growth Management design a more user-friendly website for our community. If you have any additional feedback or questions, please reach out to Cindy Jones, PGM Media & Communications Project Manager, at jonesci@charlescountymd.gov