Barriers and Accessibility Challenge Survey

The Wilson's Group Team is committed to providing accessible and equitable services to our customers.

This survey will help The Wilson's Group of Companies to ensure we can always provide accessible transportation services to anyone who identifies with mental, physical, cultural, and communications related barriers.

We welcome responses to the survey from all members of the community. If for any reason, should you require the survey in an alternate format (hard copy, PDF version, by phone etc.), please feel free to contact us at HR@gowilsonsgroup.com or 778-405-0231 (Ext. 1030) for aid or with any questions you may have.

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* 1. Do you identify as someone with accessibility challenges?

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* 2. Do you identify as someone who relies on environmental accessibility adaptations such as but not limited to: grab bars, handrails, ramps, installation of specialized mobility aid etc.?

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* 3. Do you use buses as a form of transportation?

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* 4. Do you have accessibility challenges when using one or more forms of transportation from The Wilson's Group (BC Ferries Connector, Gray line Victoria, Ski Bus, Tofino Bus, charters...)?

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* 5. Are you aware of the accessibility features currently offered by our transportation services?

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* 6. If so, how would you rate the effectiveness of existing accessibility features?

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* 7. Do you find our transportation facilities (bus stations-Capital City Station, Vancouver Bus Depot-, bus stops, kiosks) physically accessible?

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* 8. Are there physical barriers you face in accessing transportation services?

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* 9. Are there specific challenges you face in accessing transportation services due to communications barriers?

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* 10. Are there specific challenges you face in accessing transportation services due to cultural barriers?

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* 11. Are there specific challenges you face in accessing transportation services due to technological barriers?

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* 12. Are there specific challenges you face in accessing transportation services due to mental or emotional barriers?

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* 13. Please provide details with respect to questions 7-12.

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* 14. When using Wilson's transportation Services, do you require additional support by a member of our team prior to boarding the vehicle?

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* 15. If so, please describe 

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* 16. Are there specific areas where you feel additional support or assistance is needed?

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* 17. Do our buses(vehicle?) allow you to comfortably and safety onboard and offload?

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* 18. How would you rate the accessibility of information provided about our transportation services (schedules, announcements, emails, social media...)?

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* 19. How easy is it for you to purchase tickets or access boarding facilities independently?

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* 20. Do you use our online platforms for accessing transportation information or services?

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* 21. Are there any challenges you face during the ticketing and boarding process?

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* 22. Have you been part of a group that chartered a bus from the Wilson's Group of Companies. If so, did that process provide any accessibility issues?

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* 23. Do you have suggestions for improving communication accessibility?

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* 24. Do you have suggestions on how Wilson's could ease any accessibility challenges you may have when using our services?

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* 25. Can we contact you for further information re. your responses and/or thoughts on accessibility with our services? 

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