Customer Satisfaction Survey 2023 Thank you for taking time to complete our Customer Satisfaction Survey. The survey should only take a few minutes. Please remember to hit the “Submit” button at the end. We greatly appreciate your assistance and input on how we can continue to improve. Question Title * 1. How satisfied are you with how our products/services met your company’s needs? 1 = Very Dissatisfied 2 = Somewhat Dissatisfied 3= Neutral 4 = Somewhat Satisfied 5 = Very Satisfied N/A 1 = Very Dissatisfied 2 = Somewhat Dissatisfied 3= Neutral 4 = Somewhat Satisfied 5 = Very Satisfied N/A Question Title * 2. How satisfied are you with the VALUE delivered by our products/services? 1 = Very Dissatisfied 2 = Somewhat Dissatisfied 3= Neutral 4 = Somewhat Satisfied 5 = Very Satisfied N/A 1 = Very Dissatisfied 2 = Somewhat Dissatisfied 3= Neutral 4 = Somewhat Satisfied 5 = Very Satisfied N/A Question Title * 3. How would you rate your satisfaction with Moser's performance in the following areas? 1 = Very Dissatisfied 2 = Somewhat Dissatisfied 3= Neutral 4 = Somewhat Satisfied 5 = Very Satisfied N/A Communications Communications 1 = Very Dissatisfied Communications 2 = Somewhat Dissatisfied Communications 3= Neutral Communications 4 = Somewhat Satisfied Communications 5 = Very Satisfied Communications N/A Timeliness Timeliness 1 = Very Dissatisfied Timeliness 2 = Somewhat Dissatisfied Timeliness 3= Neutral Timeliness 4 = Somewhat Satisfied Timeliness 5 = Very Satisfied Timeliness N/A Completion of Scope of Work Completion of Scope of Work 1 = Very Dissatisfied Completion of Scope of Work 2 = Somewhat Dissatisfied Completion of Scope of Work 3= Neutral Completion of Scope of Work 4 = Somewhat Satisfied Completion of Scope of Work 5 = Very Satisfied Completion of Scope of Work N/A Question Title * 4. How satisfied are you with the KNOWLEDGE of our: 1 = Very Dissatisfied 2 = Somewhat Dissatisfied 3= Neutral 4 = Somewhat Satisfied 5 = Very Satisfied N/A Sales Sales 1 = Very Dissatisfied Sales 2 = Somewhat Dissatisfied Sales 3= Neutral Sales 4 = Somewhat Satisfied Sales 5 = Very Satisfied Sales N/A Engagement Manager Engagement Manager 1 = Very Dissatisfied Engagement Manager 2 = Somewhat Dissatisfied Engagement Manager 3= Neutral Engagement Manager 4 = Somewhat Satisfied Engagement Manager 5 = Very Satisfied Engagement Manager N/A Consultant/Subject Matter Expert (Developer, Analyst, Project Manager) Consultant/Subject Matter Expert (Developer, Analyst, Project Manager) 1 = Very Dissatisfied Consultant/Subject Matter Expert (Developer, Analyst, Project Manager) 2 = Somewhat Dissatisfied Consultant/Subject Matter Expert (Developer, Analyst, Project Manager) 3= Neutral Consultant/Subject Matter Expert (Developer, Analyst, Project Manager) 4 = Somewhat Satisfied Consultant/Subject Matter Expert (Developer, Analyst, Project Manager) 5 = Very Satisfied Consultant/Subject Matter Expert (Developer, Analyst, Project Manager) N/A Helpdesk Helpdesk 1 = Very Dissatisfied Helpdesk 2 = Somewhat Dissatisfied Helpdesk 3= Neutral Helpdesk 4 = Somewhat Satisfied Helpdesk 5 = Very Satisfied Helpdesk N/A Administrative (Finance, HR, Office Manager) Administrative (Finance, HR, Office Manager) 1 = Very Dissatisfied Administrative (Finance, HR, Office Manager) 2 = Somewhat Dissatisfied Administrative (Finance, HR, Office Manager) 3= Neutral Administrative (Finance, HR, Office Manager) 4 = Somewhat Satisfied Administrative (Finance, HR, Office Manager) 5 = Very Satisfied Administrative (Finance, HR, Office Manager) N/A Question Title * 5. Please provide any additional feedback below. Question Title * 6. What are the most pressing technology issues you are currently facing? Submit
