2019 Consumer Satisfaction Survey: AOP

At LCMHS we are always seeking your comments on what is working well and what we might do to improve how we work with individuals and families. Please take a few minutes and fill out this survey. Thank you!

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
I received the services that were right for me.	I received the services that were right for me. Strongly Disagree	I received the services that were right for me. Disagree	I received the services that were right for me. Neutral	I received the services that were right for me. Agree	I received the services that were right for me. Strongly Agree
I received the help I needed.	I received the help I needed. Strongly Disagree	I received the help I needed. Disagree	I received the help I needed. Neutral	I received the help I needed. Agree	I received the help I needed. Strongly Agree
Staff treatment me with respect.	Staff treatment me with respect. Strongly Disagree	Staff treatment me with respect. Disagree	Staff treatment me with respect. Neutral	Staff treatment me with respect. Agree	Staff treatment me with respect. Strongly Agree
The services I received made a difference.	The services I received made a difference. Strongly Disagree	The services I received made a difference. Disagree	The services I received made a difference. Neutral	The services I received made a difference. Agree	The services I received made a difference. Strongly Agree
My quality of life improved as a result of the services I received.	My quality of life improved as a result of the services I received. Strongly Disagree	My quality of life improved as a result of the services I received. Disagree	My quality of life improved as a result of the services I received. Neutral	My quality of life improved as a result of the services I received. Agree	My quality of life improved as a result of the services I received. Strongly Agree
I know who to call at LCMHS for help.	I know who to call at LCMHS for help. Strongly Disagree	I know who to call at LCMHS for help. Disagree	I know who to call at LCMHS for help. Neutral	I know who to call at LCMHS for help. Agree	I know who to call at LCMHS for help. Strongly Agree
Calls to LCMHS are returned within 24 hours.	Calls to LCMHS are returned within 24 hours. Strongly Disagree	Calls to LCMHS are returned within 24 hours. Disagree	Calls to LCMHS are returned within 24 hours. Neutral	Calls to LCMHS are returned within 24 hours. Agree	Calls to LCMHS are returned within 24 hours. Strongly Agree
I helped create my plan of care.	I helped create my plan of care. Strongly Disagree	I helped create my plan of care. Disagree	I helped create my plan of care. Neutral	I helped create my plan of care. Agree	I helped create my plan of care. Strongly Agree
I am safe and supported in moving toward my treatment goals.	I am safe and supported in moving toward my treatment goals. Strongly Disagree	I am safe and supported in moving toward my treatment goals. Disagree	I am safe and supported in moving toward my treatment goals. Neutral	I am safe and supported in moving toward my treatment goals. Agree	I am safe and supported in moving toward my treatment goals. Strongly Agree
I called the LCMHS Crisis Team and they helped to stabilize the crisis (Leave blank if no service occurred).	I called the LCMHS Crisis Team and they helped to stabilize the crisis (Leave blank if no service occurred). Strongly Disagree	I called the LCMHS Crisis Team and they helped to stabilize the crisis (Leave blank if no service occurred). Disagree	I called the LCMHS Crisis Team and they helped to stabilize the crisis (Leave blank if no service occurred). Neutral	I called the LCMHS Crisis Team and they helped to stabilize the crisis (Leave blank if no service occurred). Agree	I called the LCMHS Crisis Team and they helped to stabilize the crisis (Leave blank if no service occurred). Strongly Agree

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

I received the services that were right for me.

I received the services that were right for me. Strongly Disagree

I received the services that were right for me. Disagree

I received the services that were right for me. Neutral

I received the services that were right for me. Agree

I received the services that were right for me. Strongly Agree

I received the help I needed.

I received the help I needed. Strongly Disagree

I received the help I needed. Disagree

I received the help I needed. Neutral

I received the help I needed. Agree

I received the help I needed. Strongly Agree

Staff treatment me with respect.

Staff treatment me with respect. Strongly Disagree

Staff treatment me with respect. Disagree

Staff treatment me with respect. Neutral

Staff treatment me with respect. Agree

Staff treatment me with respect. Strongly Agree

The services I received made a difference.

The services I received made a difference. Strongly Disagree

The services I received made a difference. Disagree

The services I received made a difference. Neutral

The services I received made a difference. Agree

The services I received made a difference. Strongly Agree

My quality of life improved as a result of the services I received.

My quality of life improved as a result of the services I received. Strongly Disagree

My quality of life improved as a result of the services I received. Disagree

My quality of life improved as a result of the services I received. Neutral

My quality of life improved as a result of the services I received. Agree

My quality of life improved as a result of the services I received. Strongly Agree

I know who to call at LCMHS for help.

I know who to call at LCMHS for help. Strongly Disagree

I know who to call at LCMHS for help. Disagree

I know who to call at LCMHS for help. Neutral

I know who to call at LCMHS for help. Agree

I know who to call at LCMHS for help. Strongly Agree

Calls to LCMHS are returned within 24 hours.

Calls to LCMHS are returned within 24 hours. Strongly Disagree

Calls to LCMHS are returned within 24 hours. Disagree

Calls to LCMHS are returned within 24 hours. Neutral

Calls to LCMHS are returned within 24 hours. Agree

Calls to LCMHS are returned within 24 hours. Strongly Agree

I helped create my plan of care.

I helped create my plan of care. Strongly Disagree

I helped create my plan of care. Disagree

I helped create my plan of care. Neutral

I helped create my plan of care. Agree

I helped create my plan of care. Strongly Agree

I am safe and supported in moving toward my treatment goals.

I am safe and supported in moving toward my treatment goals. Strongly Disagree

I am safe and supported in moving toward my treatment goals. Disagree

I am safe and supported in moving toward my treatment goals. Neutral

I am safe and supported in moving toward my treatment goals. Agree

I am safe and supported in moving toward my treatment goals. Strongly Agree

I called the LCMHS Crisis Team and they helped to stabilize the crisis (Leave blank if no service occurred).

I called the LCMHS Crisis Team and they helped to stabilize the crisis (Leave blank if no service occurred). Strongly Disagree

I called the LCMHS Crisis Team and they helped to stabilize the crisis (Leave blank if no service occurred). Disagree

I called the LCMHS Crisis Team and they helped to stabilize the crisis (Leave blank if no service occurred). Neutral

I called the LCMHS Crisis Team and they helped to stabilize the crisis (Leave blank if no service occurred). Agree

I called the LCMHS Crisis Team and they helped to stabilize the crisis (Leave blank if no service occurred). Strongly Agree

1: Not at All Likely

6: Neutral

10: Extremely Likely

1: Not at All Likely

6: Neutral

10: Extremely Likely

2019 Consumer Satisfaction Survey: AOP

Question Title

* 1. Please check off the answer that best reflects your experiences with LCMHS.....

Question Title

* 2. I would recommend this program to a friend or colleague....

Question Title

* 3. Do you have any comments or suggestions for LCMHS?