Dear Customer,

The Measurement Standards Metrology Lab is conducting a survey in order to better serve you and improve our management system. Please take a moment and complete the survey. Upon completion, this survey will be sent to our MSD Quality Manager.

* 1. How would you rate your experience with ODA MSD Metrology Lab? (Please check the appropriate boxes below) 5=very satisfied, 4=satisfied, 3=neutral, 2*dissatisfied, 1*extremely dissatisfied

  1 2 3 4 5 N/A
Calibration Certificate, format/information
Calibration Certificate, completeness
Calibration Certificate, accuracy/error free
Turn-around time
Technician Response
Customer Service
Packaging, Condition of returned instruments

* 2. How would you rate your satisfaction with our calibration services? (Please check the appropriate box) 5=very satisfied, 4=satisfied, 3=neutral, 2*=dissatified, 1*=extremely dissatisfied

* 3. What other calibration services would you like for us to offer?

* 4. Please rate the following by importance when selecting a calibration vendor. 1=Required, 2=Important, 3=Considered, 4=Less important

  1 2 3 4
Customer Service

* 5. Does your calibration need to be performed by a NVLAP accredited laboratory? (Please check the appropriate box)