Clinical Investigations and Research Support (CIRS) Satisfaction Survey

Thank you for participating in the 59th Medical Wing (59MDW) Clinical Investigations and Research Support (CIRS) Satisfaction Survey. This voluntary survey is designed to help us evaluate our office staff, our services, and our website. Tell us about your experiences with CIRS (Office of Clinical Research Support, Research Compliance, Lab, Surgery, Admin). All survey responses are anonymous. We thank you in advance for your feedback! Privacy Act Statement
Authority: 10 U.S.C.; 8013, SECAF
Purpose: To collect data from recent USAFA Dept of English and Fine Arts
Routine Uses: Feedback will be used to identify areas for improvement in curriculum
Disclosure: Providing information in this survey is voluntary. Individual responses will not be shared with others unless required by law. The survey results are reported only in a manner that does not identify an individual.

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* 1. Based upon your most recent experience with CIRS office staff, please rate them in the following areas:

	Excellent	Good	Fair	Poor
Staff expertise	Staff expertise Excellent	Staff expertise Good	Staff expertise Fair	Staff expertise Poor
Staff availability	Staff availability Excellent	Staff availability Good	Staff availability Fair	Staff availability Poor
Staff willingness to help	Staff willingness to help Excellent	Staff willingness to help Good	Staff willingness to help Fair	Staff willingness to help Poor
Courtesy	Courtesy Excellent	Courtesy Good	Courtesy Fair	Courtesy Poor
Professionalism	Professionalism Excellent	Professionalism Good	Professionalism Fair	Professionalism Poor
Promptness of staff response to requests for assistance	Promptness of staff response to requests for assistance Excellent	Promptness of staff response to requests for assistance Good	Promptness of staff response to requests for assistance Fair	Promptness of staff response to requests for assistance Poor
Communication skills (phone, email, written, in-person)	Communication skills (phone, email, written, in-person) Excellent	Communication skills (phone, email, written, in-person) Good	Communication skills (phone, email, written, in-person) Fair	Communication skills (phone, email, written, in-person) Poor
Consistency of information	Consistency of information Excellent	Consistency of information Good	Consistency of information Fair	Consistency of information Poor

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* 2. Have you used the CIRS Knowledge Exchange website (https://kx.afms.mil/kj/kx8/ClinicalResearchJBSALackland/Pages/home.aspx):

Yes

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* 3. If you answered "Yes" to the previous question, please indicate your level of agreement or disagreement with the following statements about our Knowledge Exchange website (https://kx.afms.mil/kj/kx8/ClinicalResearchJBSALackland/Pages/home.aspx):

	Strongly agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree
The website is well organized (How easy is it to find what you need?)	The website is well organized (How easy is it to find what you need?) Strongly agree	The website is well organized (How easy is it to find what you need?) Agree	The website is well organized (How easy is it to find what you need?) Neither agree nor disagree	The website is well organized (How easy is it to find what you need?) Disagree	The website is well organized (How easy is it to find what you need?) Strongly disagree
The content provides helpful information	The content provides helpful information Strongly agree	The content provides helpful information Agree	The content provides helpful information Neither agree nor disagree	The content provides helpful information Disagree	The content provides helpful information Strongly disagree
The deadlines (due dates for submissions, etc.) are clear and understandable.	The deadlines (due dates for submissions, etc.) are clear and understandable. Strongly agree	The deadlines (due dates for submissions, etc.) are clear and understandable. Agree	The deadlines (due dates for submissions, etc.) are clear and understandable. Neither agree nor disagree	The deadlines (due dates for submissions, etc.) are clear and understandable. Disagree	The deadlines (due dates for submissions, etc.) are clear and understandable. Strongly disagree

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* 4. If you answered "Yes" to question 2, please indicate your level of agreement or disagreement with the following statements about our Knowledge Exchange website (https://kx.afms.mil/kj/kx8/ClinicalResearchJBSALackland/Pages/home.aspx):

	Strongly agree	Agree	Neither agree or disagree	Disagree	Strongly disagree
The website is well organized (easy to find what you need?)	The website is well organized (easy to find what you need?) Strongly agree	The website is well organized (easy to find what you need?) Agree	The website is well organized (easy to find what you need?) Neither agree or disagree	The website is well organized (easy to find what you need?) Disagree	The website is well organized (easy to find what you need?) Strongly disagree
The content provides helpful information	The content provides helpful information Strongly agree	The content provides helpful information Agree	The content provides helpful information Neither agree or disagree	The content provides helpful information Disagree	The content provides helpful information Strongly disagree
The deadlines (due dates for submissions, etc.) are clear and understandable.	The deadlines (due dates for submissions, etc.) are clear and understandable. Strongly agree	The deadlines (due dates for submissions, etc.) are clear and understandable. Agree	The deadlines (due dates for submissions, etc.) are clear and understandable. Neither agree or disagree	The deadlines (due dates for submissions, etc.) are clear and understandable. Disagree	The deadlines (due dates for submissions, etc.) are clear and understandable. Strongly disagree

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* 5. Please indicate your level of agreement with the following statements about the forms and templates available on the CIRS website:

	Strongly agree	Agree	Neither agree nor disagree	Disagree	Strongly disagree
The instructions provided for completing forms are easy to understand.	The instructions provided for completing forms are easy to understand. Strongly agree	The instructions provided for completing forms are easy to understand. Agree	The instructions provided for completing forms are easy to understand. Neither agree nor disagree	The instructions provided for completing forms are easy to understand. Disagree	The instructions provided for completing forms are easy to understand. Strongly disagree
Overall, the forms and templates are understandable.	Overall, the forms and templates are understandable. Strongly agree	Overall, the forms and templates are understandable. Agree	Overall, the forms and templates are understandable. Neither agree nor disagree	Overall, the forms and templates are understandable. Disagree	Overall, the forms and templates are understandable. Strongly disagree
Overall, the forms and templates are easy to use.	Overall, the forms and templates are easy to use. Strongly agree	Overall, the forms and templates are easy to use. Agree	Overall, the forms and templates are easy to use. Neither agree nor disagree	Overall, the forms and templates are easy to use. Disagree	Overall, the forms and templates are easy to use. Strongly disagree
It is clear which documents are required for Amendment Submissions (modifications).	It is clear which documents are required for Amendment Submissions (modifications). Strongly agree	It is clear which documents are required for Amendment Submissions (modifications). Agree	It is clear which documents are required for Amendment Submissions (modifications). Neither agree nor disagree	It is clear which documents are required for Amendment Submissions (modifications). Disagree	It is clear which documents are required for Amendment Submissions (modifications). Strongly disagree
It is clear which documents are required for Initial Submissions (new studies).	It is clear which documents are required for Initial Submissions (new studies). Strongly agree	It is clear which documents are required for Initial Submissions (new studies). Agree	It is clear which documents are required for Initial Submissions (new studies). Neither agree nor disagree	It is clear which documents are required for Initial Submissions (new studies). Disagree	It is clear which documents are required for Initial Submissions (new studies). Strongly disagree
It is clear which documents are required for Continuing Review Submissions (progress reports).	It is clear which documents are required for Continuing Review Submissions (progress reports). Strongly agree	It is clear which documents are required for Continuing Review Submissions (progress reports). Agree	It is clear which documents are required for Continuing Review Submissions (progress reports). Neither agree nor disagree	It is clear which documents are required for Continuing Review Submissions (progress reports). Disagree	It is clear which documents are required for Continuing Review Submissions (progress reports). Strongly disagree
It is clear which documents are required for study closure (final reports).	It is clear which documents are required for study closure (final reports). Strongly agree	It is clear which documents are required for study closure (final reports). Agree	It is clear which documents are required for study closure (final reports). Neither agree nor disagree	It is clear which documents are required for study closure (final reports). Disagree	It is clear which documents are required for study closure (final reports). Strongly disagree
It is clear which documents are required for Prompt Reports (UPIRSOs/Noncompliance/Unanticipated Events).	It is clear which documents are required for Prompt Reports (UPIRSOs/Noncompliance/Unanticipated Events). Strongly agree	It is clear which documents are required for Prompt Reports (UPIRSOs/Noncompliance/Unanticipated Events). Agree	It is clear which documents are required for Prompt Reports (UPIRSOs/Noncompliance/Unanticipated Events). Neither agree nor disagree	It is clear which documents are required for Prompt Reports (UPIRSOs/Noncompliance/Unanticipated Events). Disagree	It is clear which documents are required for Prompt Reports (UPIRSOs/Noncompliance/Unanticipated Events). Strongly disagree

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* 6. The Office of Research Protocol Support presents Electronic Institutional Review Board (EIRB) educational sessions. Please provide any suggestions for IRB training that would be helpful to you (such as Revised Common Rule or a specific regulatory issue). Do NOT provide names of individuals, units, or locations. Remember OPSEC guidance and do not discuss or comment on classified or operationally sensitive information. Confidentiality cannot be provided to a participant regarding comments involving criminal activity/behavior, or statements that pose a threat to yourself or others.

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* 7. Overall, how satisfied or dissatisfied are you with the customer service you received from the Clinical Investigations and Research Support staff?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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* 8. Please indicate which role or position you are filling.

Principal Investigator

Study Coordinator

Other Research Staff

Other

Principal Investigator

Study Coordinator

Other Research Staff

Other

Other (please specify)

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* 9. Please provide any other comments you may have regarding the CIRS staff, services, and/or website.
If you would like to be contacted regarding your feedback, provide your email and/or phone number. We cannot provide confidentiality to a participant regarding comments involving criminal activity/behavior, or statements that pose a threat to yourself or others. Do NOT discuss or comment on classified or operationally sensitive information.