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Customer Satisfaction Survey
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1.
Account #
(Required.)
*
2.
Service Center
(Required.)
Acworth
Alpharetta
Buford
Canton
Carrollton
Columbus
Dallas
East Cobb
LaGrange
Lanier
Lawrenceville
Monroe
Nashville
Newnan
Peachtree Corners
Savannah
Smyrna
Stockbridge
Tucker
Wildlife Smyrna
Wildlife North
Commercial
Marietta
3.
How did you hear about Northwest Exterminating?
Current Customer
Previous Customer
Previous Owner had Northwest
Referral
Yellow Pages
Radio
TV
Internet
Billboard
Special Event/Trade Show
New Construction
Northwest Vehicle
Real Estate Agent
Other (please specify)
4.
What service did you most recently receive from Northwest?
Green Elite
Green Elite Plus
Termite Warranty Renewal
Termite Job
Green Pest Initial
Pest Initial
Fire Ant Initial
Wildlife Exclusion
Mosquito Initial
W-Insulation Install (TAP)
5.
How would you rate your overall experience with Northwest?
Excellent
Good
Average
Poor
Would you like to explain your rating?
6.
How would you rate the effectiveness of the service you received?
Excellent
Good
Average
Poor
Would you like to explain your rating?
7.
How would you rate the level of service you received from our field representatives?
Excellent
Good
Average
Poor
Would you like to explain your rating?
8.
How would you rate the level of service you received from our office professionals?
Excellent
Good
Average
Poor
Would you like to explain your rating?
9.
I would like to hear more information on the following services:
Norpest Green Pest Control
Wildlife Services
Termite Protection
Mosquito Reduction
Fire Ant Management
Energy Star Attic Insulation
Crawl Space Services (Complete Crawl)
Green Property Solutions
Lawn Care
Bed Bug Control
10.
How likely is it that you would recommend Northwest Exterminating? (10 being most likely and 1 being least likely)
10
9
8
7
6
5
4
3
2
1
11.
We want you to be 100% satisfied with our services. Please list any questions or additional comments you have so we can achieve that goal.
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12.
Do you give Northwest Exterminating permission to use this survey response?
(Required.)
Yes
No
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13.
Please provide us with your contact information so that we can better assist you in the future.
(Required.)
E-Mail
Phone