Land Development Satisfaction Survey
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1.
I am completing this survey about my experience with:(Check all that apply)
(Required.)
Planning and Community Development Department
Engineering/Public Works Department
Fire Department
Technical Review Committee Review
Resolving a code violation
Calling the general phone number for help or information
Processing transactions or obtaining information
None of the above
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2.
Overall rating of service received.
(Required.)
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied
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3.
Town staff informed me about the overall process and timelines of my project.
(Required.)
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Does Not Apply
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4.
Town staff gave me complete and consistent answers regarding my project
(Required.)
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Does Not Apply
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5.
Town staff coordinated amongst themselves to ensure my project went smoothly through the process.
(Required.)
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Does Not Apply
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6.
Town staff responded to me in a timely manner (e.g., e-mails and phone calls returned within 24 hours).
(Required.)
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Does Not Apply
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7.
Town staff made themselves available to me to respond to questions/concerns I had about my project.
(Required.)
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Does Not Apply
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8.
Town staff provided constructive input, feedback or guidance to me that were helpful in moving my project along.
(Required.)
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Agree
Does Not Apply
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9.
Town staff:
(Required.)
Exceeded My Expectations
Met My Expectations
Did Not Meet My Expectations
Does Not Apply
10.
Name of Town employee(s) who helped you (Optional):
11.
Please provide additional feedback about your experience working with us (what we did well, what we need to improve on) (Optional):
12.
Can we contact you regarding this survey to help improve our service? If "Yes," please provide your contact information below (Optional):