COVID-19 IMPACT – BUSINESS NEEDS ASSESSMENT Survey

1.First Name

2.Last Name

3.E-mail Address

4.Phone Number (including area code)

6.Has your organization/business experienced any changes in workforce?

Yes, we have (or anticipate) reduced staffing through furlough and/or layoffs

Yes, we have reduced hours per staff

Yes, we have changed our current/future hiring plans

Yes, staff are allowed to work remotely

No, business has continued as usual

Other (please specify)

7.Has your organization/business shifted to working remotely?

Yes, and we have maintained our client interaction

Yes, but we have not assisted as many clients as when we are in the office

Yes, and we have managed to increase our client interaction

No, we have continued to work from the office

No, we have closed our office and are not working remotely

8.Is your organization/business considering any of the following forms of labor cost reduction over the next six months? Select all that apply.

Implementing reductions-in-force (permanent termination of employment)

Implementing furloughs (temporary separation of employment)

Freezing headcount (hiring freeze)

Reducing pay, according to statutory guidelines

Changing from full-time to part-time status

No measures planned for the next six months

No final decision has been made as of today

Other (please specify)

9.Additional expenses: If applicable, please indicate the additional cost incurred as a result of COVID-19, as of today.

Purchase of cleaning supplies, hand soap, etc.

Contracting of additional paid sick leave

Offering of additional paid sick leave

Implementation of working from home procedures

Other (please specify)

10.How worried are you about the long-term financial effects of COVID-19 on your organization/business?

Not worried

Kind of worried

Extremely worried

11.What type of services does your organization/business provide? Select all that apply

12.Has your organization/business noticed a change in the number of individuals/businesses seeking service as a result of COVID-19?

Yes, there has been a significant increase in individuals/businesses seeking our services

Yes, there has been a slight increase in individuals/businesses seeking our services

No, the number of individuals/businesses is about the same

Yes, there has been a slight decrease in individuals/businesses seeking our services

Yes, there has been a significant decrease in individuals/businesses seeking our services

Please describe the increase in services:
(500 characters)

13.If your organization/business has experienced an increase in the number of individuals/businesses seeking your services, how are you managing the change? Select all that apply.

We are managing with no need for additional assistance

We have had to seek outside assistance from a third party

We have been unable to assist some individuals/businesses because we lack the capacity

We have established a waiting list

We are in the process of developing a better plan

Other (please specify)

15.Has your organization/business noticed a change in the needs of businesses seeking assistance? Are you noticing additional types or an increase in need?
Please check all that apply.

Yes, payroll/job retention assistance

Yes, mortgage/lease payment assistance

Yes, utility bills assistance

Yes, other operating expenses (debt relief, loan applications)

Yes, technical assistance

No

16.Does your organization/business have new needs specifically related to the COVID-19 outbreak? (If yes, describe)

Yes

No

If you responded yes, please specify.

17.Which of the following steps has your organization/business taken, or is taking, during the COVID-19 pandemic? Select all that apply.

Introducing new programs specific to responding to the COVID-19 pandemic

Communicating reminders to citizens about programs offered by your organization

Creating additional sources of communication for interaction with citizens (social media platforms, apps, webinars, etc.)

Making special arrangements for vulnerable citizens (e.g., those most susceptible to COVID-19)

Recognizing and evaluating diversity issues arising from the pandemic

None of the above

Other (please specify)

18.Does your organization/business have a pandemic preparedness plan?

Yes

No