#FreeToHelp

Thanks for taking our #FreeToHelp Survey! It's only 11 questions, so it shouldn't take longer than about 5 minutes or so. We're trying to learn whether customer service pros are truly #FreeToHelp customers ... or not. We really appreciate your input.

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* 1. What is your job title?

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* 2. How many years of experience do you have in customer service?

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* 3. To what extent do you feel that you are Free To Help your customers?

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* 4. What prevents you from being Free To Help your customers? (Choose as many answers as apply.)

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* 5. What do you wish you could do to help customers, but you're not allowed? (Choose as many answers as apply.)

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* 6. How responsive are your managers when you suggest new and better ways to help customers?

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* 7. Which of the following would do the MOST to improve your ability to help customers?

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* 8. Are other departments in your company preventing you from being Free To Help? (Choose as many answers as apply.)

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* 9. Which improvement in "work climate" would enable you to do more to help customers?

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* 10. Please tell us about one time when you were Free To Help a customer or one time when you were NOT Free To Help a customer. What did you do or wish you could do? How did you help or were prevented from helping? (If you'd like, you can share more than one example.)

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* 11. In which customer service channel do you work in MOST of the time? 

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