As a recent participant in services offered by ETCADA, we are extremely interested in your feedback on how we were able to serve you. Thank you for taking a brief few moments to help us better our delivery systems in your community.

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* 1. How satisfied were you with your initial call or contact for service with ETCADA?

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* 3. If you know specifically WHERE (school, facility, business, etc.) the service was given and WHO from ETCADA provided this service, please let us know:

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* 5. If you attended a class or course, how long in hours was a typical session?

Time:

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* 6. Thank you for helping identify which PROGRAM/SERVICE you participated in. Next, please tell us your satisfaction level with the skills of the PERSON conducting the presentation/session/event.

  Very satisfied Satisfied Neutral Somewhat satisfied Not at all satisfied
How knowledgeable was he/she?
Did he/she keep your attention throughout the program?
Did he/she maintain control over the discussion and guide the participants?
Did the presentation have good "flow?"
Were the objectives of the class, presentation, or event met?

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* 7. Thank you! Now, please rate the ENVIRONMENT where the class/presentation was held by indicating your level of satisfaction for the following:

  Very satisfied Satisfied Neutral Somewhat satisfied Not at all satisfied
The environment was clean, well-lit and comfortable.
The audio/visual equipment, materials were easily seen and understood.
Sign-up and check-in was easy and accurate.

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* 8. Great! Now bearing in mind your total experience with the program, please give us your OVERALL satisfaction with the program or service you received.

  Very satisfied Satisfied Neutral Somewhat satisfied Not at all satisfied
Overall Satisfaction:

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* 9. Please leave us with any questions, comments or concerns about our service delivery.

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