2020 Member Survey

In 2018 our subsidiary, Tri-Co Connections, was created by your cooperative to bring high-speed internet to our members. We understand the importance of this endeavor, but we haven't lost sight of the importance of the cooperative’s role of delivering clean and reliable electricity to you. We want to know what you think about your electric cooperative and how well we are performing our job. By taking a few minutes to answer our 10 questions, you will be entered into a drawing for five $50 bill credits, four $100 bill credits and one $250 Visa Gift Card. To be entered in the drawing, be sure to provide your name and account number. Thank you!

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* 1. Member's Full Name:

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* 2. Your Tri-County Account Number

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* 3. Please consider all your experiences with Tri-County. On the scale from 1-10 on which 1 means "very dissatisfied" and 10 means "very satisfied", how satisfied are you with Tri-County?

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* 4. To what extent has Tri-County fallen short of your expectations or exceeded your expectations?  Using the 10-point scale on which "1" means "falls short of your expectations" and "10" means "exceeds your expectations", to what extent has Tri-County fallen short of or exceeded your expectations?

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* 5. Now, I want you to imagine an ideal utility company.  How well do you think Tri-County compares with that ideal utility company?  Using a 10 point scale where "1" means "not very close to the ideal utility" and "10" means "very close to the ideal utility", how does Tri-County compare.

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* 6. Now assume for the moment that you could chose your electric company.  How likely is it that Tri-County would be your choice?  Using a 10 point scale on which "1" means "very unlikely" and "10" means "very likely", how likely is it that it would be Tri-County again?

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* 7. Please mark the answer that best describes your electric account with Tri-County.

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* 8. Trico Connections, a subsidiary of Tri-County Rural Electric  is in the process of installing fiber on our poles to supply high speed internet to our members.  Is this something you would be interested in at your residence, seasonal dwelling or business?

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* 9. Think about the speed of your Internet?  Does it meet your expectations of how you use or want to use the Internet?

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* 10. We’ve all heard about Electric Vehicles.  If you were going to buy a new vehicle in the next 1-3 years, how likely is it that you would buy an electric vehicle? Using a 10 point scale on which "1" means "very unlikely" and "10" means "very likely".

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* 11. Off peak rates can save you and the Cooperative money.  If you could save money on your electric bill, how likely is it that you would sign up for an off peak electric rate? Using a 10 point scale on which "1" means "very unlikely" and "10" means "very likely".

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* 12. We want to know what you think.  Please comment here telling us how we can serve you better.

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