Telecom Customer Survey

Question Title

* Please select the most appropriate choice of each question.
Thank you.

	Strongly Agree	Somewhat Agree	Neither Agree nor Disagree	Somewhat Disagree	Strongly Disagree
The City of Albany representative(s) arrival was prompt.	The City of Albany representative(s) arrival was prompt. Strongly Agree	The City of Albany representative(s) arrival was prompt. Somewhat Agree	The City of Albany representative(s) arrival was prompt. Neither Agree nor Disagree	The City of Albany representative(s) arrival was prompt. Somewhat Disagree	The City of Albany representative(s) arrival was prompt. Strongly Disagree
The City of Albany representative(s) was presentable in company attire.	The City of Albany representative(s) was presentable in company attire. Strongly Agree	The City of Albany representative(s) was presentable in company attire. Somewhat Agree	The City of Albany representative(s) was presentable in company attire. Neither Agree nor Disagree	The City of Albany representative(s) was presentable in company attire. Somewhat Disagree	The City of Albany representative(s) was presentable in company attire. Strongly Disagree
The City of Albany representative(s) was knowledgeable and professional.	The City of Albany representative(s) was knowledgeable and professional. Strongly Agree	The City of Albany representative(s) was knowledgeable and professional. Somewhat Agree	The City of Albany representative(s) was knowledgeable and professional. Neither Agree nor Disagree	The City of Albany representative(s) was knowledgeable and professional. Somewhat Disagree	The City of Albany representative(s) was knowledgeable and professional. Strongly Disagree
The City of Albany representative(s) provided me with a card that identified points of contacts for future issues, concerns, or questions.	The City of Albany representative(s) provided me with a card that identified points of contacts for future issues, concerns, or questions. Strongly Agree	The City of Albany representative(s) provided me with a card that identified points of contacts for future issues, concerns, or questions. Somewhat Agree	The City of Albany representative(s) provided me with a card that identified points of contacts for future issues, concerns, or questions. Neither Agree nor Disagree	The City of Albany representative(s) provided me with a card that identified points of contacts for future issues, concerns, or questions. Somewhat Disagree	The City of Albany representative(s) provided me with a card that identified points of contacts for future issues, concerns, or questions. Strongly Disagree
The City of Albany representative(s) cleaned his/her work area.	The City of Albany representative(s) cleaned his/her work area. Strongly Agree	The City of Albany representative(s) cleaned his/her work area. Somewhat Agree	The City of Albany representative(s) cleaned his/her work area. Neither Agree nor Disagree	The City of Albany representative(s) cleaned his/her work area. Somewhat Disagree	The City of Albany representative(s) cleaned his/her work area. Strongly Disagree
Overall, I am satisfied with the City of Albany's representative(s).	Overall, I am satisfied with the City of Albany's representative(s). Strongly Agree	Overall, I am satisfied with the City of Albany's representative(s). Somewhat Agree	Overall, I am satisfied with the City of Albany's representative(s). Neither Agree nor Disagree	Overall, I am satisfied with the City of Albany's representative(s). Somewhat Disagree	Overall, I am satisfied with the City of Albany's representative(s). Strongly Disagree
I would recommend the City of Albany's services to others.	I would recommend the City of Albany's services to others. Strongly Agree	I would recommend the City of Albany's services to others. Somewhat Agree	I would recommend the City of Albany's services to others. Neither Agree nor Disagree	I would recommend the City of Albany's services to others. Somewhat Disagree	I would recommend the City of Albany's services to others. Strongly Disagree

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Thank you for your time.