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Service Request Satisfaction Survey
How are we doing?
The City of Cambridge is committed to providing residents with excellent customer service and responses to requests. Please complete this survey to let us know how we're doing.
OK
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1.
Please rate how you view your overall customer service experience when interacting with the City of Cambridge?
(Required.)
Exceeded expectations
Met expectations
Below expectations
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2.
How did you submit this service request?
(Required.)
By Telephone
By Email
Social Media
Website / Online Reporting Form
Commonwealth Connect App
Other (please specify)
3.
Do you have the "Commonwealth Connect" app on your iPhone/iPad or Android device?
Yes
No
4.
How long did it take for your issue to be "Acknowledged" by City staff?
24 hours or Less
2 days
3 days
4 days
5 days
6 days
Weeks
Months
Never
Other (please specify)
5.
How long did it take your issue to be "Closed" by City staff?
24 hours or less
2 days
3 days
4 days
5 days
6 days
Weeks
Months
Never
Other (please specify)
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6.
When your issue was "Closed," how satisfied were you with the resolution of your service request?
(Required.)
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
I don't feel my issue was resolved
Current Progress,
0 of 14 answered
