Service Request Satisfaction Survey How are we doing? The City of Cambridge is committed to providing residents with excellent customer service and responses to requests. Please complete this survey to let us know how we're doing. OK Question Title * 1. Please rate how you view your overall customer service experience when interacting with the City of Cambridge? Exceeded expectations Met expectations Below expectations OK Question Title * 2. How did you submit this service request? By Telephone By Email Social Media Website / Online Reporting Form Commonwealth Connect App Other (please specify) OK Question Title * 3. Do you have the "Commonwealth Connect" app on your iPhone/iPad or Android device? Yes No OK Question Title * 4. How long did it take for your issue to be "Acknowledged" by City staff? 24 hours or Less 2 days 3 days 4 days 5 days 6 days Weeks Months Never Other (please specify) OK Question Title * 5. How long did it take your issue to be "Closed" by City staff? 24 hours or less 2 days 3 days 4 days 5 days 6 days Weeks Months Never Other (please specify) OK Question Title * 6. When your issue was "Closed," how satisfied were you with the resolution of your service request? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied I don't feel my issue was resolved OK NEXT