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WATS CPA Client Satisfaction Survey
1.
Have you used WATS CPA for any of the following services?
Tax Advisory Services
Accounting and Bookkeeping
Tax Planning and Consulting
Tax Resolution
Training and Support
Payroll
WATS Learning Academy
2.
Were you aware of all these available services?
Yes
No
3.
Are there any services you would like to see available?
4.
Please rate your satisfaction in working with our office on a scale from 1-5 (1 being least satisfied and 5 being most satisfied)
(1)
Not at all Satisfied
(2)
Not very
Satisfied
(3)
Somewhat Satisfied
(4)
Very
Satisfied
(5)
Extremely Satisfied
N/A
Listens and provides feedback and insight
(1)
Not at all Satisfied
(2)
Not very
Satisfied
(3)
Somewhat Satisfied
(4)
Very
Satisfied
(5)
Extremely Satisfied
N/A
Services added value to your business
(1)
Not at all Satisfied
(2)
Not very
Satisfied
(3)
Somewhat Satisfied
(4)
Very
Satisfied
(5)
Extremely Satisfied
N/A
Ease of creating appointments or contacting the office
(1)
Not at all Satisfied
(2)
Not very
Satisfied
(3)
Somewhat Satisfied
(4)
Very
Satisfied
(5)
Extremely Satisfied
N/A
Services were provided with thoroughness and follow up on any unclear issues
(1)
Not at all Satisfied
(2)
Not very
Satisfied
(3)
Somewhat Satisfied
(4)
Very
Satisfied
(5)
Extremely Satisfied
N/A
Overall impression of WATS
(1)
Not at all Satisfied
(2)
Not very
Satisfied
(3)
Somewhat Satisfied
(4)
Very
Satisfied
(5)
Extremely Satisfied
N/A
For any items you scored less than "3" please explain your concerns so we are able to address them.
5.
Are you satisfied with your relationship with the firm?
Yes
No
6.
Do you feel comfortable recommending our services to friends, family, or other?
Yes
No
7.
What do you like most about our firm?
8.
What do you like least about our firm?
9.
Please feel free to add any additional comments or suggestions on how we can improve.
10.
I would love to share your feedback. Please feel free leave a Google review also.
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Thank you