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It's happened to all of us from time-to-time: Our car breaks down, our car won't start, we locked the keys in the car, we ran out of gas, the tire goes flat, or we needed a tow to the repair shop.

We'd like to ask you a few quick questions about the last few times you've needed roadside assistance, how you found someone to help you, and what's important when choosing someone to help.

Your answers will help us design a better roadside assistance service for our customers.

Be honest! Your answers can be anonymous. (Or, tell us your name and email address and we'll enter your name in a drawing for a $50 MasterCard Gift Card - no purchase necessary.)

As always, thanks for participating!

* 1. Which of the following has EVER happened to you? (check all the boxes that apply)

* 2. If you unexpectedly needed Roadside Assistance tomorrow, who would most likely be able to help you?

* 3. When you need help with a car breakdown, what is most important to you in choosing who to call for help?

  Not Important Somewhat Important Very Important
Someone who I can trust
Someone who I do business with now
Someone who accepts MasterCard for payment
Someone who will charge me a fair price

* 4. Rate what is important when selecting a company to call for roadside assistance

  Not Important Somewhat Important Very Important
Do they accept MasterCard or Visa for Payment?
Do they accept cash?
Easy to find their telephone number
Time for help to arrive
Knowing upfront exactly how much I will pay for service

* 5. How many drivers are in your Household?

* 6. How many cars and trucks in your household?

* 7. How many years old is the vehicle you are driving now? (Note: if you have more than one vehicle, answer based on the vehicle you are MOST likely to drive regularly)

* 8. If Eppicard offered an Emergency Roadside Assistance service, how likely is it that you would recommend our service to a friend or colleague?

  10 - Extremely likely 9 8 7 6 5 - Not Sure 4 3 2 1 - Not at all likely 0 - No Way!
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9. Thank you! Your answers can be anonymous. Or, put your name and email address below and you'll be entered into a sweepstakes drawing to win a $50 MasterCard Gift Card. Deadline to qualify for the drawing is February 28, 2013.

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