1. Tell me about a previous time when you have “saved the sale” What did you do? Why did it work?

2. Have you ever done phone calls for sales, customer service, or support? Did you like this? Do you prefer inbound or outbound calls?

3. If I gave you a project, how would you delegate & track it?

4. Have you previously managed direct reports? How do you keep a remote team on task?

5. How do you keep people informed? How do you report to management?

6. Which metrics do you see as most important for measuring customer service? Why?

7. What support tools do you like to work with in your daily workflow?

8. How do you measure the success of your Customer Success department, both as a team and as individual contributors?

9. What is your desired compensation?

10. Full Name, Email & Linked In Profile

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