Alaska 511 Survey 2023

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1. Where in Alaska are you located? (Required.)

Aleutian Islands

North Slope

Interior

West

Southcentral

Southeast

Other (please specify)

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2. How often do you use Alaska 511 Services? (Required.)

Hardly ever

Seldom

Occasionally

Two or more times a week

Every day

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3. Which of these aspects of Alaska 511 Services do you use the most? (Required.)

Website

Telephone System

Mobile Application

Social Media

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4. How satisfied are you with the website's ease of use? (Required.)

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

I do not use the website

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5. What feature of the Alaska 511 website do you use the most? (Required.)

511 Map

Road Conditions

Traffic Events

Cameras and/or Message Signs

Manage Routes and Notifications

I do not use the website

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6. Are you aware of the Alaska 511 Route Planner? (Required.)

Yes, I have used it and found it helpful

Yes, I have used it and it wasn’t helpful

Yes, but I haven’t used it

Not sure

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7. Are you signed up for email or text notifications in the Alaska 511 system? (Required.)

Yes

Not sure

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8. If yes, which of the following statements about text and/or emails notifications is true for you? Check all that apply. (Required.)

I receive too many notifications.

I receive too few notifications.

I receive the right number of notifications.

The notifications I receive sometimes or always give me the information I need.

The notifications I receive sometimes or always do not give me all the information I need.

The notifications are sometimes or always confusing.

None of the above

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9. How satisfied are you with the telephone system's ease of use? (Required.)

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

I do not use the telephone system

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10. How satisfied are you with the mobile application's ease of use? (Required.)

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

I do not use the mobile application

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11. How satisfied are you with Alaska 511 social media? (Required.)

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

I do not use Alaska 511 social media

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12. Overall, how satisfied are you with your experience using Alaska 511 Services? (Required.)

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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13. How satisfied are you with the graphics of Alaska 511 Services? (Required.)

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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14. How satisfied are you with the look of the map on Alaska 511 Services? (Required.)

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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15. How satisfied are you with the reliability of the data in Alaska 511 Services? (Required.)

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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16. How interested are you in seeing rest area information as part of Alaska 511 Services? (Required.)

Extremely interested

Very interested

Somewhat interested

Not so interested

Not at all interested

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17. How interested are you in seeing snowplow tracking as part of Alaska 511 Services? (Required.)

Extremely interested

Very interested

Somewhat interested

Not so interested

Not at all interested

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18. Do you want more detailed information about construction projects? Select all details you would be interested in:

Purpose of project

Scheduling of construction work

Hours of work

Project costs

Project contact information

Other (please specify)

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19. Have you visited the new APEX (Alaska Project Exchange Mapper) site? (Required.)

Yes

I am not sure

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20. If we were to expand the deployment of Road Weather Information Stations (with camera), where would you like to see an additional station? (Required.)

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21. Do you feel that Alaska 511 Services are continually improving to your liking? (Required.)

Strongly agree

Agree

Neither agree nor disagree

Disagree

Strongly disagree

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22. How well do Alaska 511 Services meet your needs? (Required.)

Extremely well

Very well

Somewhat well

Not so well

Not at all

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23. How likely is it that you would recommend Alaska 511 Services to a friend or colleague? (Required.)

NOT AT ALL LIKELY

EXTREMELY LIKELY

Alaska 511 Survey 2023

Question Title

* 1. Where in Alaska are you located? (Required.)

Question Title

* 2. How often do you use Alaska 511 Services? (Required.)

Question Title

* 3. Which of these aspects of Alaska 511 Services do you use the most? (Required.)

Question Title

* 4. How satisfied are you with the website's ease of use? (Required.)

Question Title

* 5. What feature of the Alaska 511 website do you use the most? (Required.)

Question Title

* 6. Are you aware of the Alaska 511 Route Planner? (Required.)

Question Title

* 7. Are you signed up for email or text notifications in the Alaska 511 system? (Required.)

Question Title

* 8. If yes, which of the following statements about text and/or emails notifications is true for you? Check all that apply. (Required.)

Question Title

* 9. How satisfied are you with the telephone system's ease of use? (Required.)

Question Title

* 10. How satisfied are you with the mobile application's ease of use? (Required.)

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* 11. How satisfied are you with Alaska 511 social media? (Required.)

Question Title

* 12. Overall, how satisfied are you with your experience using Alaska 511 Services? (Required.)

Question Title

* 13. How satisfied are you with the graphics of Alaska 511 Services? (Required.)

Question Title

* 14. How satisfied are you with the look of the map on Alaska 511 Services? (Required.)

Question Title

* 15. How satisfied are you with the reliability of the data in Alaska 511 Services? (Required.)

Question Title

* 16. How interested are you in seeing rest area information as part of Alaska 511 Services? (Required.)

Question Title

* 17. How interested are you in seeing snowplow tracking as part of Alaska 511 Services? (Required.)

Question Title

* 18. Do you want more detailed information about construction projects? Select all details you would be interested in:

Question Title

* 19. Have you visited the new APEX (Alaska Project Exchange Mapper) site? (Required.)

Question Title

* 20. If we were to expand the deployment of Road Weather Information Stations (with camera), where would you like to see an additional station? (Required.)

Question Title

* 21. Do you feel that Alaska 511 Services are continually improving to your liking? (Required.)

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* 22. How well do Alaska 511 Services meet your needs? (Required.)

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* 23. How likely is it that you would recommend Alaska 511 Services to a friend or colleague? (Required.)

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* 24. What suggestions do you have for improving Alaska 511 Services?

1. Where in Alaska are you located? (Required.)

2. How often do you use Alaska 511 Services? (Required.)

3. Which of these aspects of Alaska 511 Services do you use the most? (Required.)

4. How satisfied are you with the website's ease of use? (Required.)

5. What feature of the Alaska 511 website do you use the most? (Required.)

6. Are you aware of the Alaska 511 Route Planner? (Required.)

7. Are you signed up for email or text notifications in the Alaska 511 system? (Required.)

8. If yes, which of the following statements about text and/or emails notifications is true for you? Check all that apply. (Required.)

9. How satisfied are you with the telephone system's ease of use? (Required.)

10. How satisfied are you with the mobile application's ease of use? (Required.)

11. How satisfied are you with Alaska 511 social media? (Required.)

12. Overall, how satisfied are you with your experience using Alaska 511 Services? (Required.)

13. How satisfied are you with the graphics of Alaska 511 Services? (Required.)

14. How satisfied are you with the look of the map on Alaska 511 Services? (Required.)

15. How satisfied are you with the reliability of the data in Alaska 511 Services? (Required.)

16. How interested are you in seeing rest area information as part of Alaska 511 Services? (Required.)

17. How interested are you in seeing snowplow tracking as part of Alaska 511 Services? (Required.)

18. Do you want more detailed information about construction projects? Select all details you would be interested in:

19. Have you visited the new APEX (Alaska Project Exchange Mapper) site? (Required.)

20. If we were to expand the deployment of Road Weather Information Stations (with camera), where would you like to see an additional station? (Required.)

21. Do you feel that Alaska 511 Services are continually improving to your liking? (Required.)

22. How well do Alaska 511 Services meet your needs? (Required.)

23. How likely is it that you would recommend Alaska 511 Services to a friend or colleague? (Required.)

24. What suggestions do you have for improving Alaska 511 Services?