• English
  • Français (France)
  • Русский (Россия)
Exit
GENERAL INFORMATION
The outbreak of COVID-19 has affected all areas of the UPU’s activities, including the provision of financial and postal payment services by postal operators, and member countries are now facing new risks and challenges. The Union wishes to support its member countries by acting as a central reference point for best practices and solutions.

As a first step to achieving this, the UPU hopes to collect relevant information by launching a survey. We kindly ask that you complete this survey, which will take approximately 5−10 minutes to complete.

Question Title

* 1. Country

Question Title

* 2. Designated operator

Question Title

* 3. Details of person completing the questionnaire

Question Title

* 4. What type of cash payments does your organization offer?

Question Title

* 5. What options are you currently providing to your customers for collection/payment of money transfers?

IMPACT BY COVID-19

Question Title

* 6. Following the COVID-19 outbreak, have any changes been made to your payment options?  If so, please indicate which options and explain what changes occurred.

Question Title

* 7. How has COVID-19 affected your network?

Question Title

* 8. Do you have online information for customers on the possibility of sending or receiving money orders within your network?

Question Title

* 9. Has the COVID-19 outbreak had a measurable impact on the volumes of international money transfers/remittances, either inbound or outbound?

Question Title

* 10. If you have answered “yes” to the question above, please list the corridors that were most affected.

Question Title

* 11. What has been the general impact observed as far as the aforementioned corridors concerned?

Question Title

* 12. Please provide examples of other observed behaviours (please specify, if any):

Question Title

* 13. Have the handling processes for cash transfers been modified?

Question Title

* 14. Has your organization considered any steps towards promoting online/digital money transfer services (promotional price offer, additional functionalities, new projects, new partnerships, etc.)?

Question Title

* 15. Has your government introduced any measures to help the population gain access to financial services/remittances through the Post?

Question Title

* 16. Has your organization been approached by the government to distribute allowances and/or fulfil other financial assistance programmes?

Question Title

* 17. Have you started providing any new types of social assistance to your customers, especially those most vulnerable?

Question Title

* 18. Does your organization foresee any changes in order to build and strengthen its position on the money transfer market at this point of time?

T