Forward to the Future

Welcome

Thank you for taking the time to give us your views and taking part in the biggest piece of retailer research ever conducted. In partnership with Convenience Store Magazine, the Association of Convenience Stores and him! research, this major research programme will help you understand the future shape of the convenience retail industry and your place within it.
By completing and submitting this survey by midnight on Wednesday 21st March, you will have the opportunity to enter a free prize draw for an iPad2!

The results of the survey will be announced and debated by a panel of experts at Live@theCounter on Monday 26th March at midday at the National Convenience Show. By completing the survey and attending the debate, you have the opportunity to win the iPad2!

Thank you again for your time and good luck!

1. Name

Name

2. E-mail address

E-mail address

3. Company

Company

4. Which of the following are you planning on, or considering implementing in your store within the next 1-2 years?

	Definitely implementing	Considering implementing	Will definitely not implement
Offering more ready-to-eat evening meal solutions	*Which of the following are you planning on, or considering implementing in your store within the next 1-2 years? Offering more ready-to-eat evening meal solutions Definitely implementing	Offering more ready-to-eat evening meal solutions Considering implementing	Offering more ready-to-eat evening meal solutions Will definitely not implement
Offering a wider range of newspapers and magazines	Offering a wider range of newspapers and magazines Definitely implementing	Offering a wider range of newspapers and magazines Considering implementing	Offering a wider range of newspapers and magazines Will definitely not implement
Offering more food and drink to consume straight away, i.e. hot coffee, freshly made sandwiches, pastries, salad bars, etc	Offering more food and drink to consume straight away, i.e. hot coffee, freshly made sandwiches, pastries, salad bars, etc Definitely implementing	Offering more food and drink to consume straight away, i.e. hot coffee, freshly made sandwiches, pastries, salad bars, etc Considering implementing	Offering more food and drink to consume straight away, i.e. hot coffee, freshly made sandwiches, pastries, salad bars, etc Will definitely not implement
Offering a wider range of essential items, i.e. bread, milk, toilet paper, etc	Offering a wider range of essential items, i.e. bread, milk, toilet paper, etc Definitely implementing	Offering a wider range of essential items, i.e. bread, milk, toilet paper, etc Considering implementing	Offering a wider range of essential items, i.e. bread, milk, toilet paper, etc Will definitely not implement
Offering more services, i.e. bill payments, mobile phone top-up, cash machine, etc	Offering more services, i.e. bill payments, mobile phone top-up, cash machine, etc Definitely implementing	Offering more services, i.e. bill payments, mobile phone top-up, cash machine, etc Considering implementing	Offering more services, i.e. bill payments, mobile phone top-up, cash machine, etc Will definitely not implement

5. Do you think that your store can compete, TODAY, with the major supermarket chains in the following areas?

	Yes	No	Somewhat
Offering value for money	*Do you think that your store can compete, TODAY, with the major supermarket chains in the following areas? Offering value for money Yes	Offering value for money No	Offering value for money Somewhat
Customer service	Customer service Yes	Customer service No	Customer service Somewhat
Local community involvement	Local community involvement Yes	Local community involvement No	Local community involvement Somewhat
Promotions and deals	Promotions and deals Yes	Promotions and deals No	Promotions and deals Somewhat
Speed of service	Speed of service Yes	Speed of service No	Speed of service Somewhat
Product availability	Product availability Yes	Product availability No	Product availability Somewhat
Having an acceptable range of locally sourced products	Having an acceptable range of locally sourced products Yes	Having an acceptable range of locally sourced products No	Having an acceptable range of locally sourced products Somewhat
Wide range of services, e.g. cash machine, bill payment, mobile phone top-up	Wide range of services, e.g. cash machine, bill payment, mobile phone top-up Yes	Wide range of services, e.g. cash machine, bill payment, mobile phone top-up No	Wide range of services, e.g. cash machine, bill payment, mobile phone top-up Somewhat
Fresh and short-life products	Fresh and short-life products Yes	Fresh and short-life products No	Fresh and short-life products Somewhat
Food-to-go products	Food-to-go products Yes	Food-to-go products No	Food-to-go products Somewhat
Quality of own label products	Quality of own label products Yes	Quality of own label products No	Quality of own label products Somewhat

6. Do you think that your store can compete, IN THE FUTURE, with the major supermarket chains in the following areas?

	Yes	No	Somewhat
Offering value for money	*Do you think that your store can compete, IN THE FUTURE, with the major supermarket chains in the following areas? Offering value for money Yes	Offering value for money No	Offering value for money Somewhat
Customer service	Customer service Yes	Customer service No	Customer service Somewhat
Local community involvement	Local community involvement Yes	Local community involvement No	Local community involvement Somewhat
Promotions and deals	Promotions and deals Yes	Promotions and deals No	Promotions and deals Somewhat
Speed of service	Speed of service Yes	Speed of service No	Speed of service Somewhat
Product availability	Product availability Yes	Product availability No	Product availability Somewhat
Range of products	Range of products Yes	Range of products No	Range of products Somewhat
Having an acceptable range of locally sourced products	Having an acceptable range of locally sourced products Yes	Having an acceptable range of locally sourced products No	Having an acceptable range of locally sourced products Somewhat
Wide range of services, e.g. cash machine, bill payment, mobile phone top-up	Wide range of services, e.g. cash machine, bill payment, mobile phone top-up Yes	Wide range of services, e.g. cash machine, bill payment, mobile phone top-up No	Wide range of services, e.g. cash machine, bill payment, mobile phone top-up Somewhat
Fresh and short-life products	Fresh and short-life products Yes	Fresh and short-life products No	Fresh and short-life products Somewhat
Food-to-go products	Food-to-go products Yes	Food-to-go products No	Food-to-go products Somewhat

7. By how much do you think you need to improve on the following in order for you to attract more consumers than you currently do?

	A lot	A little	No improvement
Offering value for money	*By how much do you think you need to improve on the following in order for you to attract more consumers than you currently do? Offering value for money A lot	Offering value for money A little	Offering value for money No improvement
Customer service	Customer service A lot	Customer service A little	Customer service No improvement
Local community involvement	Local community involvement A lot	Local community involvement A little	Local community involvement No improvement
Promotions and deals	Promotions and deals A lot	Promotions and deals A little	Promotions and deals No improvement
Speed of service	Speed of service A lot	Speed of service A little	Speed of service No improvement
Product availability	Product availability A lot	Product availability A little	Product availability No improvement
Range of products	Range of products A lot	Range of products A little	Range of products No improvement
Having an acceptable range of locally sourced products	Having an acceptable range of locally sourced products A lot	Having an acceptable range of locally sourced products A little	Having an acceptable range of locally sourced products No improvement
Wide range of services, e.g. cash machine, bill payment, mobile phone top-up	Wide range of services, e.g. cash machine, bill payment, mobile phone top-up A lot	Wide range of services, e.g. cash machine, bill payment, mobile phone top-up A little	Wide range of services, e.g. cash machine, bill payment, mobile phone top-up No improvement
Fresh and short-life products	Fresh and short-life products A lot	Fresh and short-life products A little	Fresh and short-life products No improvement
Food-to-go products	Food-to-go products A lot	Food-to-go products A little	Food-to-go products No improvement
Own-label products	Own-label products A lot	Own-label products A little	Own-label products No improvement
Range of well-known products	Range of well-known products A lot	Range of well-known products A little	Range of well-known products No improvement
Range of premium products	Range of premium products A lot	Range of premium products A little	Range of premium products No improvement

8. Do you think that your store is moving with the times?

Do you think that your store is moving with the times? Yes

Somewhat

9. Do you think your store has improved over the last year?

Do you think your store has improved over the last year? Yes

Somewhat

10. Would you consider doing the following in the next 1-2 years?

11. Would you consider becoming a specialist in any of the following product categories? (Please tick any that apply)

Would you consider becoming a specialist in any of the following product categories? (Please tick any that apply) Beer, wine and spirits

Fresh fruit and vegetables

Fresh meat and fish

Newspapers and magazines

Ready made meal solutions, for breakfast, lunch and dinner

Everyday basics (for top up shopping throughout the week)

None of above

Other (please specify)

12. Do you offer products, or are you considering offering products for the following meal occasions?

	Considering	Already do	Neither
Evening meals	*Do you offer products, or are you considering offering products for the following meal occasions? Evening meals Considering	Evening meals Already do	Evening meals Neither
Desserts & puddings	Desserts & puddings Considering	Desserts & puddings Already do	Desserts & puddings Neither
Lunch box items	Lunch box items Considering	Lunch box items Already do	Lunch box items Neither
Lunch on-the-go	Lunch on-the-go Considering	Lunch on-the-go Already do	Lunch on-the-go Neither
Breakfast on-the-go	Breakfast on-the-go Considering	Breakfast on-the-go Already do	Breakfast on-the-go Neither
Hot drinks on-the-go (i.e. hot coffee and tea to takeaway)	Hot drinks on-the-go (i.e. hot coffee and tea to takeaway) Considering	Hot drinks on-the-go (i.e. hot coffee and tea to takeaway) Already do	Hot drinks on-the-go (i.e. hot coffee and tea to takeaway) Neither
Recipe suggestions and the relevant ingredients to create the recipe	Recipe suggestions and the relevant ingredients to create the recipe Considering	Recipe suggestions and the relevant ingredients to create the recipe Already do	Recipe suggestions and the relevant ingredients to create the recipe Neither

13. Do you consider your convenience store to be a focal point for the local community?

Do you consider your convenience store to be a focal point for the local community? Yes

Somewhat

	Yes	No	Maybe	Already Do
Your own website	*Would you consider doing the following in the next 1-2 years? Your own website Yes	Your own website No	Your own website Maybe	Your own website Already Do
Distribute leaflets	Distribute leaflets Yes	Distribute leaflets No	Distribute leaflets Maybe	Distribute leaflets Already Do
A newsletter	A newsletter Yes	A newsletter No	A newsletter Maybe	A newsletter Already Do
Communicate via facebook/twitter	Communicate via facebook/twitter Yes	Communicate via facebook/twitter No	Communicate via facebook/twitter Maybe	Communicate via facebook/twitter Already Do
Communicate offers via mobile phone (e.g. texts, web)	Communicate offers via mobile phone (e.g. texts, web) Yes	Communicate offers via mobile phone (e.g. texts, web) No	Communicate offers via mobile phone (e.g. texts, web) Maybe	Communicate offers via mobile phone (e.g. texts, web) Already Do
Have your own smart phone ‘app’	Have your own smart phone ‘app’ Yes	Have your own smart phone ‘app’ No	Have your own smart phone ‘app’ Maybe	Have your own smart phone ‘app’ Already Do
In-store radio	In-store radio Yes	In-store radio No	In-store radio Maybe	In-store radio Already Do
Advertising on local & national TV	Advertising on local & national TV Yes	Advertising on local & national TV No	Advertising on local & national TV Maybe	Advertising on local & national TV Already Do
Advertising in local & national newspapers	Advertising in local & national newspapers Yes	Advertising in local & national newspapers No	Advertising in local & national newspapers Maybe	Advertising in local & national newspapers Already Do
Staff up selling products in-store	Staff up selling products in-store Yes	Staff up selling products in-store No	Staff up selling products in-store Maybe	Staff up selling products in-store Already Do
In-store product or service demonstrations	In-store product or service demonstrations Yes	In-store product or service demonstrations No	In-store product or service demonstrations Maybe	In-store product or service demonstrations Already Do
Making the shopping experience more fun and enjoyable	Making the shopping experience more fun and enjoyable Yes	Making the shopping experience more fun and enjoyable No	Making the shopping experience more fun and enjoyable Maybe	Making the shopping experience more fun and enjoyable Already Do
Self scan tills/self service tills	Self scan tills/self service tills Yes	Self scan tills/self service tills No	Self scan tills/self service tills Maybe	Self scan tills/self service tills Already Do
Online ordering for collection (e.g. via Amazon)	Online ordering for collection (e.g. via Amazon) Yes	Online ordering for collection (e.g. via Amazon) No	Online ordering for collection (e.g. via Amazon) Maybe	Online ordering for collection (e.g. via Amazon) Already Do
Online ordering and local delivery	Online ordering and local delivery Yes	Online ordering and local delivery No	Online ordering and local delivery Maybe	Online ordering and local delivery Already Do
Wave & pay/contactless card technology	Wave & pay/contactless card technology Yes	Wave & pay/contactless card technology No	Wave & pay/contactless card technology Maybe	Wave & pay/contactless card technology Already Do
Self scanning handsets for shoppers to scan their shopping as they go round the store	Self scanning handsets for shoppers to scan their shopping as they go round the store Yes	Self scanning handsets for shoppers to scan their shopping as they go round the store No	Self scanning handsets for shoppers to scan their shopping as they go round the store Maybe	Self scanning handsets for shoppers to scan their shopping as they go round the store Already Do
Digital pricing on shelves, so that prices can be changed automatically in line with the local competition	Digital pricing on shelves, so that prices can be changed automatically in line with the local competition Yes	Digital pricing on shelves, so that prices can be changed automatically in line with the local competition No	Digital pricing on shelves, so that prices can be changed automatically in line with the local competition Maybe	Digital pricing on shelves, so that prices can be changed automatically in line with the local competition Already Do
Staff to help pack shopping, or carry shopping to cars	Staff to help pack shopping, or carry shopping to cars Yes	Staff to help pack shopping, or carry shopping to cars No	Staff to help pack shopping, or carry shopping to cars Maybe	Staff to help pack shopping, or carry shopping to cars Already Do
More staff in store	More staff in store Yes	More staff in store No	More staff in store Maybe	More staff in store Already Do
Offer personalised food purchases, i.e. create your own pizza, freshly made sandwiches to order, etc	Offer personalised food purchases, i.e. create your own pizza, freshly made sandwiches to order, etc Yes	Offer personalised food purchases, i.e. create your own pizza, freshly made sandwiches to order, etc No	Offer personalised food purchases, i.e. create your own pizza, freshly made sandwiches to order, etc Maybe	Offer personalised food purchases, i.e. create your own pizza, freshly made sandwiches to order, etc Already Do
Offer vouchers or loyalty cards similar to those used by the large supermarket chains	Offer vouchers or loyalty cards similar to those used by the large supermarket chains Yes	Offer vouchers or loyalty cards similar to those used by the large supermarket chains No	Offer vouchers or loyalty cards similar to those used by the large supermarket chains Maybe	Offer vouchers or loyalty cards similar to those used by the large supermarket chains Already Do
Offer hot food items	Offer hot food items Yes	Offer hot food items No	Offer hot food items Maybe	Offer hot food items Already Do
Offer food to go	Offer food to go Yes	Offer food to go No	Offer food to go Maybe	Offer food to go Already Do
Offer coffee or hot drinks to go	Offer coffee or hot drinks to go Yes	Offer coffee or hot drinks to go No	Offer coffee or hot drinks to go Maybe	Offer coffee or hot drinks to go Already Do
Offer fresh products	Offer fresh products Yes	Offer fresh products No	Offer fresh products Maybe	Offer fresh products Already Do
Offer inspiring ideas and products to make or cook at home	Offer inspiring ideas and products to make or cook at home Yes	Offer inspiring ideas and products to make or cook at home No	Offer inspiring ideas and products to make or cook at home Maybe	Offer inspiring ideas and products to make or cook at home Already Do
Introduce new products more regularly	Introduce new products more regularly Yes	Introduce new products more regularly No	Introduce new products more regularly Maybe	Introduce new products more regularly Already Do
Offer more value products	Offer more value products Yes	Offer more value products No	Offer more value products Maybe	Offer more value products Already Do
Offer more premium products	Offer more premium products Yes	Offer more premium products No	Offer more premium products Maybe	Offer more premium products Already Do
Offer better quality own-label products	Offer better quality own-label products Yes	Offer better quality own-label products No	Offer better quality own-label products Maybe	Offer better quality own-label products Already Do
Offer new or different products compared to other stores	Offer new or different products compared to other stores Yes	Offer new or different products compared to other stores No	Offer new or different products compared to other stores Maybe	Offer new or different products compared to other stores Already Do
Promotions on everyday products	Promotions on everyday products Yes	Promotions on everyday products No	Promotions on everyday products Maybe	Promotions on everyday products Already Do
Promotions on new or different products to encourage trial purchases	Promotions on new or different products to encourage trial purchases Yes	Promotions on new or different products to encourage trial purchases No	Promotions on new or different products to encourage trial purchases Maybe	Promotions on new or different products to encourage trial purchases Already Do
More healthy products	More healthy products Yes	More healthy products No	More healthy products Maybe	More healthy products Already Do
Products organised in-store based on occasions, e.g. wine, pizza and salad grouped together for a “meal for tonight”	Products organised in-store based on occasions, e.g. wine, pizza and salad grouped together for a “meal for tonight” Yes	Products organised in-store based on occasions, e.g. wine, pizza and salad grouped together for a “meal for tonight” No	Products organised in-store based on occasions, e.g. wine, pizza and salad grouped together for a “meal for tonight” Maybe	Products organised in-store based on occasions, e.g. wine, pizza and salad grouped together for a “meal for tonight” Already Do