In today's competitive environment, there is nothing more critical to success than keeping your customers satisfied and engaged. However, measuring an abstract concept such as customer satisfaction can be a daunting, costly, and time-consuming task.

This is where SurveyMonkey can help. We offer a cost-effective, web-based survey solution that enables you to quickly and efficiently gather quality consumer insights, on your own. Whether you're looking to gather a large volume of quantitative consumer data or explore the softer side of consumer opinion to uncover emotions, thoughts and perceptions, we make the process easy.

Readymade survey templates: Get up and running fast with our consumer satisfaction questionnaire template.
Easy-to-use tools: No software to download. No complicated instruction manuals. Just open a browser and go.
Actionable Insights: Measure satisfaction levels in real time, identify opportunities, address weaknesses, identify influencers, and more.

Create your customer satisfaction survey today.

PRO Plan

Advanced features & data analysis tools ideal for measuring customer satisfaction.

PRO Sign Up

Plans & pricing details »

BASIC Plan

All the essentials to get you started for free.

FREE Sign Up

See why millions of people choose SurveyMonkey to get answers to questions, big and small.

Powerful, yet simple survey creation
Fast & Flexible response gathering
Intelligent Results Analysis

Learn more about features »

Sample customer satisfaction survey questions

What can SurveyMonkey do for you?

SurveyMonkey can do just about anything, according to our customers. Here are just a few examples of what SurveyMonkey can offer you.

Customer Satisfaction

Quickly measure all variables of customer satisfaction from quality and value to ease of access, innovation, and more.

Consumer Insights

SurveyMonkey is the fastest way to understand customer behavior, get feedback on a new product or learn how to provide better customer service.

Research

Our survey tool is as powerful as it is simple. It can be used for all types of research for marketers, product managers, academics, and students alike.

Employee Feedback

Conduct employee performance reviews, measure employee satisfaction, or gather feedback on corporate issues, courses, and events.

Education & Training

We are the perfect tool for educators, speakers, and trainers. We make it easy to conduct quizzes, tests, and course evaluations online. You can even perform training compliance self-checks.

Event Planning

Event coordinator's new best friend. We can handle scheduling and registration, as well post-event evaluations. We can even help gather attendee preferences and interests along the way.

Learn more about features »

Satisfied Customers

Over 3 million people use SurveyMonkey, including 100% of the Fortune 100. Here’s what a few of them have to say.

"We do a lot of events for Toyota and having the SurveyMonkey tool has made it possible for us to tailor those events to specific audiences."

Elizabeth Hall, Toyota

"Ease of use. I will ask someone to setup a survey for me and they can do it easily. It's easy to get your data and it's easy to analyze results."

Ellen Spara, Campbell soup

"We are a network of 62 chapters around the country. If we are trying to get input from chapters, staff and volunteers, we use SurveyMonkey surveys."

Betty Ross, National Multiple Sclerosis Society